Address: 153a Victoria Dr, Eastbourne, BN20 8NH, United Kingdom
Phone: +441323407900
Rating: 2.2
based on 136 reviews.
Staff Attitude and Professionalism
Pros:
"I was really impressed by how friendly and helpful she was."
"The staff are trying their best in what is a very overwhelming situation and I just want to say thank you to them for remaining friendly and professional despite everything."
"The staff have always been very understanding, helpful and lovely towards me."
"I have nothing but praise for the service I have received from the doctors and receptionists at VMC who have been under huge pressure over the past few years."
"Everyone there is always really helpful and knowledgable whenever I’ve called for an appointment or to ask for a anything from my doctor."
Cons:
"The receptionist just looked completely un-phased and kept repeating 'sorry there's nothing I can do' in a monotone voice whilst staring blankly ahead."
"Once the receptionists finally acknowledged my presence...I was told no you have a phone call from the doctor tomorrow questioning my own sanity at that point."
"I’ve actually only managed to have one appointment where I was laughed/scoffed at by the GP who completely trivialised my pain/condition."
"She probably has compassion fatigue from dealing with unhappy customers all day."
"Not to mention some of them being so uncompassionate and not understanding my needs."
"This doctor was rude and said she has no information on this long awaited matter."
Appointment Booking System
Pros:
"I have used the online facility for medical advice and have had a return call in the time slot allocated by a doctor."
"I was also given a face to face appointment with a charming doctor with excellent results."
"Booked online consultation and was called back the same day by a very afficient and helpful doctor."
"I have twice used the telephone appointment system, through patient access, and it has been excellent."
Cons:
"I have never in my life known it to be so difficult to get an appointment with a GP."
"I called at 08:00 - took 13 tries before it even let me join the queue."
"The phone system in the morning isn't fit for purpose. Phoned at 8am. Every time I press one for appointments the phone cuts off."
"Would rate 0 stars if I could. Call up first thing 8am in the morning for my Partner to be hung up on."
"Trying to get through to anyone by phone is ridiculous! When they were Enys Road surgery calls were answered within 20 minutes now it's at least an hour if not more."
Quality of Medical Care
Pros:
"I’ve had nothing but positive experiences with the staff and the facilities."
"The practice is very clean and tidy, it looks very professional inside and is easy to navigate with the signs."
"Very polite, very professional, unfortunately, due to years of driving the NHS to the ground, VMC, like most other GP surgeries, is unable to deal with influx of calls to book appointments."
"I've recently become a patient at VMC, and the bad reviews made me nervous. My own experience however was excellent."
"The quality of care in the surgery was impeccable."
Cons:
"This has to be the worst I’ve experienced, I’ve actually only managed to have one appointment where I was laughed/scoffed at by the GP who completely trivialised my pain/condition."
"Absolutely dreadful place. I've had terrible experiences with doctors over the phone appointments if I could even get that far!"
"Terrible service, twice went to this practice over black mould poisoning and instead of antibiotics they gave me a inhaler?"
"Cold indifference and zero empathy receptionists, impossible to see a Dr without a phone consultation who will only deal with a single issue and ignore all else, no follow up of consultation."
"111 booked me an appointment and the dr never phoned me, it was either this or A&E."
Privacy and Confidentiality
Pros:
"I was received by Ellie on the phone today who was another good listener, I think they’re all doing their best and it’s sad to hear the message about people being off with them as they can only do what they are able to do."
Cons:
"You also have to tell the receptionist what your health concern is in front of all of the other people waiting and well within earshot, so there's a disregard for confidentiality."
"A Continual financial worry. Such people should have a first class honours degree for creating chaos and for their ability of Antagonism."