Address: 34 St Margaret's St, Canterbury, CT1 2TG, United Kingdom
Phone: +441227450793
Rating: 4.5
based on 192 reviews.
Atmosphere & Setting
Pros:
"The tearoom has such a lovely atmosphere and freshly baked, home made scones in different flavors."
"Lovely atmosphere and delightful staff. Piano playing downstairs a lovely touch."
"Beautiful, old tearoom in the centre of Canterbury. It's got a cosy and potentially romantic atmosphere."
"The atmosphere was lovely and cozy, an old building full of character and history."
"It's a quaint cute little tea room."
"The whole place had such charm."
"Nice atmosphere, old but beautiful interior and tasty food and tea!"
Cons:
"The place was freezing cold."
"Although the building is noticeably old, sadly I have to say that there were a few details that ruined the ‘vintage British English tea room vibes’."
"Initially young waiter wasn’t very friendly."
"The milk for the tea was lumpy."
"Tried to come here with my dog for a cup of tea and the waiters were already looking at us and talking between themselves."
"The normal delicious cheese scones were very doughy, you could taste the flour and no cheese."
"The food though was disappointing. The cheesecake was super jelly and tasted very very industrialised."
Service & Staff
Pros:
"The staff was delightful, although they were busy, they served us quickly."
"The staff were absolutely amazing, such amazing service. Definitely kid friendly."
"Service was quick and very efficient, all the staff friendly and helpful."
"Staff wonderfully attentive and quick."
"All members of staff are super attentive, friendly and welcoming."
"The staff is very friendly and polite. They are ready to provide you with all you may need."
"Staff excellent, friendly, accommodating."
Cons:
"Staff should have more courtesy."
"Our whole experience was tainted by one of the young waitresses who was extremely rude when we walked in."
"She was very rude, she screamed loudly, you want the service to be removed?"
"Upon arrival was told that we could not be seated by any of the three staff... had to wait for the manager as this was 'policy'."
"Manager seated someone at the back of the queue when 6 people were ahead."
"They brought us the wrong order and wouldn't change it."
"Went an hour without anyone checking on us at all."
Food & Beverages
Pros:
"The scones were so amazing and so huge."
"The cakes home made and amongst (if not THE) best I have ever eaten."
"Delicious loose leaf tea, and loved the Ghost Room on the top floor! Very interesting and creepy."
"The scones are excellent and the eggs royale are the best I've ever had."
"Great Value For Money, Great Freshly Baked Scones & Warm Friendly Service."
"The food was amazing, lots of different fillings to the sandwiches & a great selection of cakes and massive scones with jam & clotted cream."
"The scones were fresh (still warm!) and absolutely massive!"
Cons:
"The Tea room isn't vegan friendly though, apart from offering soya milk and salad, there's really nothing else to eat."
"The meat was tough and ice cold, not good at all."
"Scone with clotted cream and strawberry jam (partially warmed through, but dry and crumbly)."
"The bread is artisan and very hard when toasted."
"The afternoon tea was disappointing for the price - the macaron is like a biscuit, the sandwich bread felt like a super market toasts, scones are dry and rest of the cakes were very below average."
"The cakes were not very nice... 'wet' and tasteless and gluten free cake which was tasteless too."
"Quite possibly the worst scones I have ever had. It was dry, had uncooked dough taste and cheap jam and clotted cream were used."
Accessibility & Facilities
Pros:
"If you use the toilet, be sure to check out the 'ghost room' on the same floor."
"The courtyard is nice and green. A lovely oasis in a busy town."
"There is even a 'haunted' room upstairs if you are fascinated by such things."
"Has an interesting story as well. Be sure to check on it (spooky stuff!)."
"And there's a haunted room next to the toilets upstairs, make sure to visit that room, for those who are interested."
"Even though it was quite busy, the staff let us visit a haunted room right at the top of the building."
"Also, take a wonder around upstairs, the ghost room is really cool!"
Cons:
"There is no disabled toilet downstairs and I found it very difficult to get up the stairs."
"Toilets also up two flights not easy if you have mobility issues."
"The ladies toilet... was two floors up and had not been cleaned or the overflowing bins emptied."
"The toilets are on the top floor which makes it difficult for people with limited mobility."
"Only one toilet, the cutlery and tea sieve wasn't and we didn't have enough cream and jam."
"The ghost room is worth a visit although to get to it you need to go up some steep stairs."
"Make your way up to the top floor and there is a (slightly run down) but fascinating 'installation' about the buildings c16 past and ghostly past."
Value & Pricing
Pros:
"Would definitely recommend as the top destination in Canterbury."
"I would definitely recommend a visit."
"We only paid about £26 :) i’ll definitely come back."
"Had afternoon tea for two which was a really good value and we ended up taking some leftovers home as well."
"Highly recommended!"
"Great value for money and incredibly tasty."
"Recommended!"
Cons:
"Delightful but a tiny bit expensive."
"We were disappointed when the order arrived as the cheese was half the size of a pat of butter. It wasn't until later when we checked the bill that not only had we been charged for the cheese replacement, but we had paid 85p each for the pleasure."
"Although a little expensive for a cafe it is definitely worth it."
"I asked for more clotted cream and were charged £4.50 for it, almost the same as the whole scone set!"
"£20.25 for 2 teas and 2 slices of cake and service charge which wasn’t optional, very disappointed."
"£10 plus was added as service but not made obvious."
"But I didn't expect they would charge me for the service in a cafe, so it was expensive already I was no ready to pay that extra."