Carluccio's Reviews Summary

Food Quality

Pros:

• "Food was delicious, we tried things off the new menu and had things that Dan recommended too, everyone loved the food especially my mom who’s very hard to please!"
• "The food was very tasty and cooked to perfection but portions were a little smaller than I would have expected for the cost."
• "Fantastic food, service and ambiance. A reputation of quality that did not dissappoint."
• "Everything was fresh and tasty. We will definitely return."
• "Every dish was beautiful. we ordered the rainbow lasagne, cod & garlic bread. Bread was the lightest most buttery Dwight. Desserts were divine!"
• "Good, authentic Italian food. I had a risotto with mushrooms and a glass of red wine."
• "Food was fresh n tasty, garlic bread seems to be a foccacia, soaks up the garlic butter so tasted too oily for our liking. Food tastes homemade, would go again."
• "Super service. Thanks to our lovely waitress Kinga for looking after us and recommending such lovely dishes."

Cons:

• "The chips that came with our main were cold and weren't pleasant to eat."
• "The food was too salty, and the food was overcooked for some of the mains."
• "Food was good, if a little pricey for some of the portion sizes."
• "Food and drink was not to a high standard at all. I had the eggs florentine on the breakfast menu and decided to order a side of sausage for £2.40 extra. What arrived was one single mini chipolata/cocktail sausage dashed onto a side plate."
• "Awful food! We love Italian food and go to some amazing Italian restaurants but stay clear from here, our starters were thrown on a plate soaked in garlic with no garnish."
• "Service was good even with it being the waiters first day. Good gluten free menu. The food on the whole was disappointing and not as described."
• "Really average/poor dinner. Service was fine and friendly but the food was shockingly bad. Chicken like rubber covered in salt."
• "The food is not one of the best it left load to talk, also over salted so it might tell u it's not fresh."

Service and Staff

Pros:

• "Had a very good evening with family. The member of staff who took care of us was brilliant."
• "Service was outstanding! Very efficient, friendly and always happy to help."
• "First up, top service here. Very nice menu - pizza, pasta, salads, steak, antipasti - all you would expect."
• "We mostly visit for breakfast. The staff are very kind and always greet us warmly."
• "The staff are fantastic and the food was the same. Excellent venue, immaculate standards."
• "Staff were really friendly and welcoming, our waiter Dan was very helpful."
• "I and 7 of my friends came into Carluccio's last night for a meal and some drinks, our drink and food orders were taken quickly."
• "Always a pleasure with friends, family etc. Good Gluten free options also. Staff friendly and welcoming always."

Cons:

• "Carluccio's in Solihull was very quiet, however they still took a long time in taking our order."
• "The service was really poor due to understaffing."
• "Really bad first time (and last) visit. Firstly they got one of the orders completely wrong which had to be changed."
• "Whilst waiting for our main courses we could hear a lot of banging and I was sat directly facing the kitchen. The chef was shouting and banging things around, throwing things on the floor and causing a scene."
• "Went for lunch yesterday, and the service was terrible. It was like we were just forgotten."
• "I came here with my wife under a scheme that we would be able to get a discount if staff at my wife’s company dined at Carluccio’s. The manager Kamilla was extremely rude to us."
• "Following our order, the food arrived cold, both mine and my wife's. I made the waitress aware, and she arranged for it to be replaced."
• "We arrived without a reservation. Our request for a table was referred to a manager, who proceeded to seat the people behind us who also did not have a reservation."