Leila Reviews Summary

Service

Pros:

• "Great service, very friendly staff and attentive."
• "Staff friendly and attentive."
• "The overall experience was amazing, the staff very friendly, nice music last but not least the food was superb."
• "Service was prompt and very professional and they didn’t not get in the way at all."
• "The staff were super attentive, they interacted well with my guests and they added so much value to the day."
• "Great service especially from Rami & Maher who catered to all our needs, as it was quite a big reservation we had."
• "The service at Leila was excellent helpful and genuine."

Cons:

• "Expected better for the £168 paid."
• "It’s a pity that these places are commonly managed by unprofessional waiters, who should actually treat the clients with respect and not ignore their needs."
• "Nothing special, disappointing service."
• "The client service is terrible and it does not help that the manager is argumentative."
• "The staff didn't care that much about us, table were dirty, and we have to move twice."
• "I think the large volume of telephone calls the guy was taking made the service slow....but we were the only ones in the restaurant.!!!"
• "The service wasn't as good as one would hope either considering they weren't busy."

Food Quality

Pros:

• "Food was amazing, fresh and hot."
• "The food was delicious, especially all the starters me and friends ordered."
• "Food was tasty, portion sizes good."
• "The food was very delicious and our guests said it was the best wedding food they'd had."
• "Absolutely incredible food, I have literally just left and felt the need to leave a review. The food was outstanding and so tasteful, truly an experience."
• "Every dish was full of flavour and presented beautifully."
• "The food was delicious and the service was out of this world."

Cons:

• "Chicken was too hard to chew because it was stale."
• "The Lamb was overcooked and overspiced it was so tough you couldn't cut into it."
• "We ordered tawok (chicken skewers) it was very dry and old, seemed like they just warm it."
• "Chicken was a bit harder than I expected but still tasted good."
• "The chicken dish that two of us had was terrible, dry and tasteless."
• "The lamb skewer was dry, burnt and over-spiced."
• "Dishes didn’t taste great, salad was too simple and poor and meat was burnt to the point that it was unpleasant."

Decor and Ambience

Pros:

• "Decor maybe requires a little modernisation but overall very nice."
• "The décor of the restaurant is beautiful."
• "The decor and ambience is gorgeous."
• "I would certainly come again, though definitely for a main meal so I could linger and enjoy the sumptuous interior decor."
• "The interior design is lovely, the staff are amazing and super friendly."
• "Interior decor was lovely."
• "The atmosphere is delightful and the design of everything inside is really authentic."

Cons:

• "The place looked outdated and needs refreshing."
• "The atmosphere was depressing and the music not appropriate to a lebanese or Moroccan style restaurant."
• "No facilities suitable for families with babies as the toilets have no changing table or even space to accommodate a buggy."
• "The food is extremely OVER PRICED for what they serve and the PORTION SIZE is beyond joke!"
• "Although clean the restaurant and toilets have a sewer smell."
• "Even though at a certain point we were the only customers in the restaurant, slow service."
• "No wonder this place is usually empty no matter the day of the week."

Value

Pros:

• "The price was also great value for money."
• "For three of us with five drinks it was under £19 per head which I thought was excellent value."
• "The price was good enough."
• "Good value for money."
• "Also not super expensive!"
• "Prices are reasonable for the area, we used a taste card so that saved us some money."
• "Lots to eat and very reasonable in price."

Cons:

• "The food cost £50 and wasn’t up to standard."
• "Wine is best described as expensive vinegar, with the exception of the Prosecco, which was good."
• "The food is extremely OVER PRICED for what they serve and the PORTION SIZE is beyond joke!"
• "Overall felt overcharged for fruit juice and no children's options."
• "Was charged £10 for a pitcher of juice with a 12.5% service charge added on top!"
• "At the end you'll be surprised with service charge on top of your bill."
• "The worst experience ever, the food and the service are horrible."