Moorfields Eye Hospital NHS Foundation Trust Reviews Summary

Staff Professionalism

Pros:

• "The staff are kind, skilled and brilliant at Moorfields."
• "I am very impressed with the professionalism and politeness of the all staff here!"
• "The people that work here are wonderful. From the lovely security lady at the door, to the receptionists, nurses and doctors."
• "A satisfactory experience here, Dr Neil Shah of A&E was caring, humble and did a commendable job."
• "I was seen today by Andrew and Sammy in Medical Imaging who were excellent and also charming and helpful and also by the fantastic team in the Retinal Therapy Unit who are always warm, efficient and absolutely professional."
• "The doctors and nurses themselves were fantastic, excellent rapport with patients, reassuring and thorough."
• "Every staff member was extremely helpful."

Cons:

• "Met by a guard at the entrance of A&E who was unhelpful, rude and dictatorial."
• "I was turned down by two rude nurses in triage who recommended me to apply moisturiser and eye drops to calm my eye."
• "Mr. Gordon Hay whom I saw was extremely rude, didn’t even want to listen to my problems."
• "Spoke to an operator, the first one was quiet and rudely spoken then passed me onto somebody else, who was rude and demeaning."
• "By far the worst experience I've had with a doctor. The consultant who saw me was absolutely rude and short whenever I attempted to ask questions."
• "However we were greeted with a member of staff leant over the reception having a chat with her colleagues and when we walked in engaged with us with the same relaxed and rude demeanour, clearly not wanting to deal with us."
• "The telephone operator(old male) is very very very rude and arrogant!!!"

Waiting Times

Pros:

• "Waiting times are high but it is a very busy hospital and we are quite happy to wait our turn for the service we receive."
• "I arrived at 10am on a Thursday, A&E was fairly empty. I was seen to, treated and out by 11am."
• "To get complete resolution from an A&E function within around 30 minutes is nothing short of amazing."
• "Also fast (approx 45 mins) from when I entered the receptionists were helpful and polite so were the nurses."
• "I was all wrapped up, prescriptions and relief provided, within 1.5 hrs start to finish."
• "I would recommend going early and I was seen in 2 hours and a bit."
• "Referred to A&E by my optometrist. Every person I had contact with was amazing on an extremely busy shift."

Cons:

• "It would have been 5 stars but for the lengthy wait."
• "Then having to wait almost 4 hours to be seen. People coming after us have came and went and we are still waiting."
• "What was an amazing hospital has now become an incredibly stressful space. Outpatient appointments are now as follows: over 3 hours waiting time."
• "Very long wait. Advise not to be at the hospital more than 15 minutes before your appointment or you have to queue outside."
• "Waited literally 7 hours in A&E after a scratch on my eye."
• "worst time management as usual at A&E. When ever I been there, even there is no patient, they will keep you 3 to 5 hours for no reason."
• "Endless waiting, more than 6 hours."

Facilities and Cleanliness

Pros:

• "Spotless clean and Costa Coffee shop on site for family waiting."
• "Sections of hospital are clearly marked. The hospital was clean and brightly lit. There is a charging station in the Incoming Patients area."
• "Everyone should feel very proud, especially the cleaners, because the whole area was clean and felt hygienic and bright."
• "The hospital is an old beautiful building but quite modern inside with Air conditioning and an ensuite bathroom."
• "The place is busy and the toilets are clean."
• "I was impressed with the cleanliness and staff’s kindness and professionalism!"
• "The hospital itself is clean and process of registration was quick and easy, receptionist are professional and polite."

Cons:

• "Very sad to see the hospital is falling apart... There was water flooding from 1st floor to ground floor in A&E when I came!"
• "During the waiting time, I found out ear dropping that there were medications out of date since May."
• "For a specialist hospital, in the capital city of one of the richest countries in the world, this place is shocking. Disinterested staff, overflowing toilets, endless waiting."
• "The waiting room is full of agitated patients, arguments break out multiple times with receptionist and angry patients."
• "One of the porters however was absolutely disgraceful, ignorant, arrogant, rude and racist."
• "so disgusted with this hospital they keep cancelling my appointment."
• "Absolutely dreadful service. Went in on ... At .... As had an injury to my eye and was in a lot of pain."