Alan Day Volkswagen Hampstead Reviews Summary

Customer Service

Pros:

• "From the moment I walked into the dealership, I was greeted warmly and made to feel like a valued customer."
• "What really stood out to me was the level of customer service I received."
• "I had such a wonderful experience at Alan Day Hampstead. The staff made me feel valued, even though they were really busy."
• "Everyone at Alan Day is super kind and friendly from the moment the gentleman showed me where to park."
• "I went to this branch today for a test drive and I would like to give a special thank you to Natalia for her help today."

Cons:

• "I booked my VW Transporter in for its first MOT. After waiting 1.5 hrs in store, I was told they couldn’t do it as the van was too heavy to be lifted."
• "Strolled in on my wheelchair, automatically staff assumed I’m after a vehicle under the motability scheme. I was in fact after a Touareg, I immediately left as I felt very uncomfortable with the attitude from the staff."
• "Really nasty staff, went interested in getting a van and asking to see the sizes see if I can materials that I need in the back of a transporter."
• "No communication to confirm appointment. Booked through discount site 4 weeks ago, confirmation received but no confirmation from Allen Day."

Vehicle Selection and Quality

Pros:

• "Farah listened attentively to my needs and was patient and informative."
• "I have been a customer of the excellent service team for many years, so I did not want to buy a new car from anywhere else."
• "We bought a used ID.5 recently. Liam was great - professional but amiable, and very responsive to emails."
• "I have had a great experience with their Hampstead branch. I bought my car from them a few years ago and just sold it back to them."

Cons:

• "I tried to buy a 2015 Polo during the pandemic. It had low mileage but the salesperson assured me it had only one previous owner and never had any bodywork done. After checking on Experian I realized the car had FOUR previous owners and a different color."
• "I bought my first car from Alan Day and collected it this week. Couldn’t have asked for a better team to advise me and talk me through the process of buying the car."
• "I was very impressed by Tony De Jesus' helpfulness and professionalism. I was talking to him about my VW Up and some issues I've been having, and he arranged to have my car booked in."

Service and Maintenance

Pros:

• "I recently brought my Volkswagen Golf here for its annual service and MOT, and the entire process was seamless."
• "Thank you Jade and Sam B from Alan Day. Great service and for going the extra mile with us on our new EUp service issues."
• "The guys here are incredible very friendly environment the staff and kind and work their hardest to get you the best possible offer."
• "Brilliant service from the team at VW Hampstead, purchase of an approved used car was seamless and nothing was too much for them."

Cons:

• "Called in advance of booking MOT to say had ‘tyre pressure loss indicator’ message and symbol light up on dash board post a Kwik Fit tyre change that kept coming back on after resetting and needed a diagnostic to fix the problem."
• "Very Poor service my car said it’s needs an inspection however Alan day did a service 3months ago."
• "My only complaint this time was I dropped my car off for a minor service (oil change) at 8am and heard nothing all day, called at 16:00 for an update as it takes me an hour to go pick the car up and was told 'it's ready', I suspect it had been overlooked."