West London Volkswagen Reviews Summary

Category: Volkswagen dealer London

Address: Capital Interchange Way, London, TW8 0EX, United Kingdom

Phone: +442080317595

Rating: 4.0
based on 189 reviews.

Professionalism and Staff Expertise

Pros:

  • "Hash was our sales person, he was knowledgeable about the car and very easy to work with."
  • "Special mention to Clarence in the sales team, he clearly knows his stuff."
  • "Recently bought a VW and from the minute I stepped into the showroom I was welcomed and directed to a great salesperson- Hashmatullah."

Cons:

  • "They are amazing at destroying perfectly working cars...spoke to their managers Zack and Baljit Suri who were very unprofessional."
  • "Very poor customer service... especially the person named Bahvan from Motability department."
  • "The salespeople are a bit up themselves (a lot!)."

Quality of Vehicle Selection

Pros:

  • "A wide selection of cars to explore."
  • "Clarence advised I look into the Taigo, a new style car on the market. Absolutely no regrets, I’m in love!"
  • "Recently bought a T-Roc from the sales team... Literally helped me to pick the perfect car for my family and I."

Cons:

  • "Buying a used 'approved' car from this place feels like a rip-off... They didn't service the car before handing it over."
  • "After having felt a little short-changed...I was advised to go to another VW dealership."
  • "Bought a Sharan in July... The navigation does not work, there are missing parts in the car."

Customer Service Experience

Pros:

  • "From the moment you walk in every member of staff is welcoming, offering a beverage whilst you look around."
  • "Thank you to VW West London for their excellent customer service experience and also efficient service on my car."
  • "My experience here has been excellent! Besuan Robeen went out of his way to help me get the exact car I needed!"

Cons:

  • "Very poor customer service... My car had a faulty exhaust housing sensor less than a month of purchasing it."
  • "I had to wait over an hour with little communication yet again when the car was finally ready for collection."
  • "Avoid this dealership if you are looking for good customer service."

After-Sales Support and Service

Pros:

  • "Had a great experience buying a car from West London VW... David Nichols was a great help through the whole process."
  • "I bought a used Tesla Model 3 long range from this showroom... David Nichols was really helpful."
  • "Anoushey was a pleasure to discuss purchasing my new vehicle... She was helpful and very professional."

Cons:

  • "Absolutely useless. Asked for an estimate to fix door mirror... Chased him 3 times by phone and emailed him twice, still no joy."
  • "I recently bought a new T-Roc... there has been an issue with the car, but the service team and senior management have dealt with me courteously."
  • "I contacted VW West London... Zaman called me back as promised when he said he would and has been nothing but professional."

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