Gaucho Richmond Reviews Summary

Location

Pros:

• "The picturesque garden setting adds an extra touch to your meal, offering a tranquil backdrop to enjoy your steak."
• "The location is also very lovely with nice views from the patio and inside."
• "Venue on the river so beautiful."
• "With stunning views, delicious food, a welcoming team and an impeccable attention to detail."
• "Great view by the river in Richmond on a sunny day."
• "The venue is stunning, situated right on the river with a gorgeous outside area."
• "The setting is amazing. By the river Thames overlooking Richmond Bridge."

Cons:

• "Parking around the area is difficult to find, if not impossible."
• "Feels like eating on some pub decking."
• "Inside area feels tacky."
• "When the restaurant was full, the noise levels became quite disruptive."
• "Service is painfully slow, the outdoor area needs an update."
• "Tables are too close together."

Service

Pros:

• "Service was great and we were well looked after by Ivan."
• "Super service and fantastic food. The roast itself tasted great."
• "Service was amazing with very attentive staff, the ladies on reception were very welcoming."
• "Our waiter Lorenzo was knowledgeable and very helpful."
• "We were looked after by Melvin who was so attentive and helpful."
• "The staff were fantastic, so efficient and professional and bent over backwards with the service to ensure we were happy and had what we needed."
• "Thank you Lawrence, our waiter, for looking after us and making our anniversary a wonderful experience."

Cons:

• "The service is the worst I've ever experienced in London."
• "40 minutes waiting for a grab and go burger with no remorse."
• "Service lacked in many different ways, mainly in table maintenance and I thought that could be fixed, since the overall experience could have been a 5star."
• "Service is disappointing and many times very very slow."
• "The service was poor and staff were not helpful in discussing or advising in respect of their menu."
• "Poor customer service! Staff could do with training and ensure all people feel welcomed."
• "Service felt a bit pushy."

Food Quality

Pros:

• "Meat was great. Starters with good quality ingredients."
• "The food is always great and the waiters brilliant."
• "From the perfectly cooked steak to the flavorful sides and sauces, every bite was a pleasure."
• "The food is really delicious, we tried a selection of meats, accompanied by typical vine."
• "Steak was cooked perfectly, the fish and tuna tacos were some of the best we’ve had."
• "The meat was cooked to perfection and incredibly tasty."
• "The steak was perfectly cooked and melted in the mouth and the fiery chimichurri sauce complemented it perfectly."

Cons:

• "The churasco de chorizo was a bit bland and needed salt before it got just a little bit of flavour."
• "The worst tacos and burger we’ve had in London."
• "Sides are small and expensive, and really average in taste."
• "The beef carpaccio tasted like it’d been sitting there for a long while."
• "One of the toughest ribeye steaks ever."
• "The food was served cold."
• "The Wagu burger was not juicy and it was a bit rubbery to eat."

Value

Pros:

• "The steak is pricey, but in London there isn’t a steakhouse as good as Gaucho."
• "This place is not cheap but the service and the food really is worth it and you will not regret going here."
• "Definitely worth every penny we spent and we will be back!"
• "Wish I could afford to go more often but it is worth the money!"
• "Food is pretty good, we had set menu, and for their prices it’s 100% worth it."
• "It wasn't cheap but well worth it."
• "Worth every penny."

Cons:

• "Way too overpriced for both food and drink."
• "Not good value."
• "Wines a bit overpriced for their quality."
• "Prices are exorbitant for what it is really just a decent steak."
• "Food was ok. Extremely slow mind you and the drinks were way over priced."
• "It is very overpriced, I can’t even say that we were paying for the view."
• "A bit over priced for what it offers."