Address: Winterdown Rd, Esher, KT10 8LS, United Kingdom
Phone: +441372460181
Rating: 4.5
based on 140 reviews.
Product Range and Quality
Pros:
"Everything under one roof. Clothing/food/flowers/gifts/restaurant/plants/garden furniture."
"Most of the centre currently converted to a beautiful Christmas market, including the deepest, most varied collections of baubles you are likely to find about."
"The garden centre is vast, a giant emporium, all under one roof."
"Amazing garden center. They have a wide range of clothes and not just outdoor clothing; an amazing range of body items; farmhouse food section; massive toy section; pet section and lots more."
"Each year has an extensive range of Christmas decorations and gifts."
"The shops and garden centre are expansive with a huge range of goods on offers from the obvious plants and gardening implements through to toys."
"A wide variety of fruit, vegetables, meat, gardening supplies and children's toys among many other things."
Cons:
"Plants, deli etc on the higher side of expensive."
"Looking round, the foodstuffs seemed rather on the expensive side."
"Garden centre has some really nice stuff but can be a bit expensive as garden centres go."
"You'll need a second mortgage to shop there."
"Very expensive in comparison to other shops e.g. Galt Slime Kit £17.99...same kit £13.99 in Waterstones."
"Everything is marked up and the pick your own is fun, though again totally overpriced."
"Items do tend to be from smaller independent companies or higher end examples so it is on the more expensive side."
Customer Experience
Pros:
"The staff are generally really polite and helpful too which is always a massive 'thumbs up' for us."
"Welcoming and smiling staff helped with the direction of this vast place."
"In particular Aaron - the Seasonal Department Manager was exceptional in helping us with our queries. Fantastic customer service."
"The staff are generally very polite and helpful."
"The staff were friendly and helpful."
"The staff are so lovely, really helpful but they don't hassle you which is perfect."
"Great shopping experience very helpful staff."
Cons:
"The Orangery cafe needs work…..so slow."
"Only gave it 3 stars so much of their stuff was not priced, staff seem to stay in gangs rather than be spread over the shop."
"Over priced cold breakfast with staff that look like they don’t want to be there."
"Service was not very good, we ordered food and drinks food arrived but drinks did not."
"Shocking customer service in the shop and in the restaurant. We had to wait 25 for a milkshake and there was zero apology or acknowledgement that this was excessive."
"It has the most poorly arranged serving system I have ever encountered!"
"Staff that look like they don’t want to be there."
Accessibility and Convenience
Pros:
"Easy to get to. Plenty of parking."
"Parking is busy at peak periods especially around Christmas but staff are in the carpark directing traffic."
"Lots of parking, safe Playground area, spacious cafe for prams."
"Ample clean toilets and ample parking."
"Plenty of parking and easy access for wheelchairs and pushchairs."
"Live local. Plenty of parking, always have something going on at seasonal times of the year."
"Fabulous garden centre with so much on offer & lots of parking."
Cons:
"Difficult for wheel chair users as hard to navigate around tightly packed gift stalls."
"They don’t allow dogs but there’s no sign and there’s nothing on their website."
"My only gripe but I understand why, is that you have to pre book tickets and we are still coming 4 years later."
"Can get busy at weekends and in pick your own seasons."
"Can get crowded if you arrive in the afternoon."
"It is a long queue on the weekends to order food as so busy."
"A bit of pain to drive in though due to the parked cars essentially a single lane traffic leading to the garden centre."