Upvc window & Door Repairs Reviews Summary

Response Time and Availability

Pros:

• "He arrived just an hour after our initial call and had the job done very quickly and efficiently."
• "I called Derrick and he came the same day."
• "Arrived on time and put covers over his shoes whilst in our house and placed dust covers around his work area."
• "Derek was able to come the next day to put a new door handle on my main door and bifold doors."
• "Managed to get the broken bit out so I didn’t need a new barrel as I have a spare key. Slight adjustment of the handle and job done."
• "Quick to come out, which is exactly what is needed when you have a broken lock."
• "Derek was working on the door less than 3 hours after calling."
• "I called Derek and explained the situation. He gave me a quote over the phone and came straight over as a matter of urgency."

Cons:

• "After sending some photos was told could be fixed and could be at my address in 30 minutes."
• "I got Derek's number off the Internet to repair a broken window handle, gave him a call, said he would be here Saturday morning at 8:45 and true to his word, arrived on Saturday morning at that time."
• "Came round immediately with no call out charge. Knew exactly what he was doing. Really quick, polite and professional."

Professionalism and Expertise

Pros:

• "Very professional, fair price and overall excellent service."
• "Highly professional and will recommend to family and friends - quick and cheap quote."
• "His manner is polite and he communicates well. Derek’s timekeeping is excellent and he keeps you up to date with his progress."
• "Excellent communication, excellent workmanship, friendly and arrived as promised. Clearly very experienced!"
• "Derek was very professional and knowledgeable."
• "His prompt and professional service ensured she felt safe in her home."
• "Professional, punctual and very tidy."
• "Derek was punctual. He is easy to speak to and his work is professional."

Cons:

• "Had to replace 6 windows, Derek was very knowledgeable and professional. Came, done measurements, sent the quote so I can compare it, come back 3 days later."
• "Good job, good price. Derek is a decent guy and very knowledgeable."
• "Derek did a fantastic job replacing a glass panel in our internal bi-folding doors. He was very meticulous, thorough and tidy."

Quality of Service and Workmanship

Pros:

• "He provided excellent service and fixed everything to a great standard, and a fair and honest price."
• "Work was done perfectly. Door unjammed and parts fitted, door was checked and all was correct."
• "Job done. I recommend Derek to anyone. Trustworthy local business."
• "Fixed my very old patio door which was not closing properly. No new parts just his expertise on the mechanism and with a bit of fine tuning it works better than it’s done for years."
• "Both jobs perfect! 5* Thoroughly recommended."
• "My front door is straight and no longer catches, and all my windows open and close properly - no more draughts!"
• "Phoned on the Friday for a quote. Where I was asked to check a few things on my door to see if I was able to fix myself."
• "Fantastic bloke. Came the next working day to fix my broken front door."

Cons:

• "This company provided a fast professional service when our shop door was vandalized."
• "Would not hesitate to recommend. It’s good to know that in future I don’t have to look around, would go straight to him."
• "Fixed an upstairs window lock and the front door for us today. A fantastic service and would not leave the job until he was 100% happy."