Thamesmead PDSA Pet Hospital Reviews Summary

Staff and Service Quality

Pros:

• "Great, helpful, empathetic dedicated staff always there for your animal companions needs."
• "Our diabetic dog regularly gets treatment with the pdsa, he is always looked after and even though he’s blind and deaf they still talk to him and give him lots of attention."
• "Staff were so helpful and polite towards her, her dog was attacked and given relatively quick treatment."
• "The reception team was very friendly though."
• "Vets were very friendly and helpful towards us."
• "Staff team are very thorough and friendly."
• "All the staff we encountered were friendly, the guy who checked over our cat was fantastic and clearly really good at his job."

Cons:

• "Been 3 times. Always gave donations... Treated as though you are an inconvenience."
• "I called about my dog she needed care and the lady on the phone was very rude."
• "They clearly care more about the money than they do the animal I'm disgusted with them."
• "Terrible place my beloved dog suffered for a week with cancer couldn't get appointment not answer phone there is no care or understanding there."
• "One of the vets is just miserable and stinks."
• "The vet in question should NOT be allowed to deliver the harsh news as she had not an ounce of sympathy in her words."
• "The customer service here isn't great sure, and the staff are grumpy and weary."

Facility and Accessibility

Pros:

• "Very clean and well kept."
• "Uncertain at first when we entered the hospital the place looks tired, but all staff very professional at reception."
• "It's a great place, they look after your pets so well. My staff had cancer in her neck and chest, they operated on her and told me it was a vigorous cancer but they hoped they had managed to get it all out of her."

Cons:

• "It's hard to contact anyone unless it's an emergency and it gets so busy with the dogs and animals."
• "There's a faulty door that needs fixing, it should open on command from reception but the staff had to keep running out to open it."
• "The phone lines are a joke you can't speak to anyone."
• "This place is very dark and dreary looking with posters about money on every single wall."
• "We had an appointment and waited half an hour to be seen after our original appointment time."
• "The practice could really do with a makeover."
• "They have struggled during the pandemic with maintaining contactable with their clients, making it extremely hard to get hold of anyone."

Cost and Billing

Pros:

• "Great charity what they do for animals and would always recommend them if anyone on benefits and need vet services."
• "I use the PDSA and every time I go I make a donation or what you can afford."
• "This is a non government funded charity, and they rely on donations to continue to give us cut price, or even free, veterinarian treatment."

Cons:

• "Took my mum's cat there to be seen, as it is her 2nd cat she had to pay, she took the cat in as it was hissing and growling constantly, they said it had a bad tooth, charged my 73-year-old mother £235 to take it out and the cat a week later is still growling and hissing."
• "This place is meant to be for voluntary donation I was hit for a bill for over £2000 pounds when I am on low income."
• "Extortion. After being referred by easypetcare for an overnight stay we were quoted a price of £750-800... and he had received no additional treatment."
• "The cost was very dear. My dog was in there for less than 24 hours and it costs us almost £600."
• "Gave me a bill of just under £2000 to give him pain killers and keep over the night. Yes, no treatment included!!!"
• "We were then told well if you can afford a husky you can afford the vet bill."
• "Before they tell you what wrong with your animal they make sure to tell you that they want their money."