Bow PDSA Pet Hospital Reviews Summary

Staff and Service

Pros:

• "This place and its staff are truly marvellous. I rang up was seen with in the hour and the care was superb."
• "All the stuff member including the receptionist are extremely helpful."
• "They will always get back to you as soon as they can."
• "Staff here are so friendly and don't always have it easy considering not everyone gets the news about their beloved animals that want to hear."
• "Such a fantastic, essential pet hospital... the staff are brilliant."
• "The all round service is brilliant. The receptionists are friendly, polite, helpful and efficient."
• "The staff always have the best interests of your pet in mind and are helpful every step of the way."

Cons:

• "One negative point, paid reduced fee for a vet consultation and was met by a very rude woman vet who I fell didn't want to be here and was pretty condescending."
• "all this place cares about is donations that’s the first thing they ask you for not how your animal is doing."
• "The only downside I have experienced has been from one snotty receptionist with ideas way above her pay grade."
• "Not convinced the care my cat received was appropriate, it certainly wasn't timely and resulted in putting my cat down."
• "They never even informed me on the best way to care for a diabetic cat."
• "I am shocked this place is even allowed to run, please don't take your pet there because they are going to let your pet die and still charge you lots of money."
• "I felt so bullied and pressured by the reception ladies."

Facility and Accessibility

Pros:

• "PDSA hospital in Bow is a free or low cost hospital for animals depending on your benefits, you have to make an appointment, unless it is emergency."
• "Animals are looked after very well, reception area very clean, they sell lots of essentials to keep your animals safe and healthy."
• "They have a car park that is more than sufficient and offers disabled access into the building."
• "Wheel chair access with ramp and free car parking but awkward doors to entrance that you have to open yourself."
• "Have good covid measures in place."
• "I like that they have separate waiting areas for cats and dogs."
• "The waiting times aren't overly long and the waiting area is quite big."

Cons:

• "Also, Upon paying for your pets medications you are bombarded with donation requests which is a joke and a half."
• "The waiting area is so small that on a busy day all animals are in with the owners all scared and growling at each other."
• "The entrance had smell of urine and it felt horrible going in thinking we have stepped on urine (some dry and some which is still wet)."
• "Place would be better if it didn't smell so bad. Good AC and freshener needed. Toilet is a disgrace."
• "A bit disappointed with this place to be fair. Receptionists come across like they don't like animals or even care about them in the slightest."
• "BE WARNED not an easy place to find."
• "So please do not even take any pet there anymore."

Donations and Financial Aspects

Pros:

• "Great staff kind sympathetic caring helpful.only thing not so keen on is not having a donation box as such so your not embaressed in frount of ppl if u cant afford a donation."
• "At the end of your pet's treatment you can donate some money to the hospital; I'd recommend that if you're able to you should donate to help support such a hardworking team."
• "If you can donate please donate because I've experienced and seen first hand how PDSA are impacting lives here in the UK both animals and humans!"
• "Always try to donate whatever I can afford. A fantastic charity. Donate if you can when you can."
• "They ask for contributions/donations but are never pushy about it."
• "I never begrudge giving them a donation, it would be so much more elsewhere."
• "Users need to give generously! This service is charity run and if ppl don't give, the service won't continue."

Cons:

• "Wish they would not pressure so much for a donation because if you haven't got then its embarrassing because its so public and pushy."
• "It still don't feel like I've done enough even if I've left myself very short on cash."
• "Looking to relocate my cat ASAP. I won't recommend."
• "Very disappointed that 1 of my dogs was not referred for an operation when the growth in his neck was just a lump."
• "I don't like the way they pressure you for money."
• "Totally strong armed into making a 'donation' I could not afford and from which i had a proven dispensation."
• "The pdsa wanted our dog dead, they didn't even bother to properly check what was wrong and wanted a quick earner."

Communication and Customer Service

Pros:

• "They are incredibly attentive and genuinely concerned."
• "The vets themselves are amazing. My dog can be a little nervous and unsure at the vets but the vets are always brilliant with him and put him at ease."
• "they also are very friendly and supportive, they explain everything well and about your options they dont beat around the bush they tell the truth."
• "These guys work extremely hard to look after our furry family."
• "Great medical and nursing staff. I have always found them really supportive and professional."
• "Staff very friendly and very informative."
• "Ive never been dissapointed by any of the vets ive seen, and they are always very helpful and reassuring."

Cons:

• "Really hard to get through to, only 3 stars because I understand the current situation but my kitten needs injections and I can't even get through to this place."
• "Absolutely useless, kept being told to phone 3 different numbers each one TELLING me to phone the previous number, no help whatsoever."
• "Fully appreciate the fact the staff are under pressure, but they should try picking up the phone once in a while."
• "Tried to call the vet to give them another contact number for myself as my dog was in their care... IMPOSSIBLE to contact them direct and took me over 2 hours to give contact center my number for them to pass on to the vet surgery... not good enough."
• "Reception staff seem very confused... they do come across very rude, cold and uninterested."
• "Felt disgusted humiliated that, with a completely empty branch, staff sitting, discussing makeup tips when I entered."
• "Never picks the phone up."