Roundwood Vets Reviews Summary

Staff and Service Quality

Pros:

• "Every time I visit roundwood, the staff are so incredibly friendly and attentive."
• "All the after-care we’ve had has been fantastic and he’s well on the mend now and back to his naughty, curious self."
• "I was so impressed with how much passion they put into their job, I've been given so many tips and nothing is ever too much trouble."
• "The staff and vet at Roundwood were first class in treating our cat."
• "Every single member of staff I have encountered has been so friendly, kind and caring."
• "The client care team are a delight and help the environment feel less 'clinical', in particular Orla who was very welcoming, responsive and friendly when communicating via email, phone or in the clinic."
• "The team at Roundwood Vets are incredible! They truly care about your animals well-being."

Cons:

• "Bad experience with these vets, our dog was anaesthetised for a procedure that they didn’t carry out."
• "Just awful! was met with an extremely rude grumpy old vet where my so called consultation lasted all of 30 seconds."
• "They failed Me and Gumis... I trust them with his life. That is the price I paid."
• "Deceitful, money hungry people... Unprofessional conduct which prolonged the inevitable so they could make money of us!!"
• "The person who deals with Insurance claims seems to never do it and I always have to chase at least 3 times for her to send my claim to the insurer."
• "This vet is very dangerous, will never going to give you the best, or honest advice, as all she cares is her pocket!"
• "AVOID this place. They only want to sell products and make money."

Facility and Accessibility

Pros:

• "The practise has had a great new revamp to bring it up to date."
• "It is really convenient being able to communicate on the app."
• "Also the follow up texts to ask after his welfare are much appreciated."
• "The team is so welcoming and super friendly, just like you're hanging out with your pals."
• "The team are friendly and very responsive."
• "You are made to feel welcome from the moment you arrive by the receptionist who is very friendly and helpful."
• "We are so lucky to have Roundwood Vets in our community."

Cons:

• "Found the new prices High but storm happy."
• "Parking is hard to find, many bays being residents. Not the vets fault but it is a really sketchy area."
• "The only reason that I didn't give it five stars was because I was charged £25 for a 3g tube of eye ointment that I later found online for £7."
• "Then the vet was taken over by Hannia and a new team... until yesterday where they refused to see her as emergency..I feel they have no duty of care to their patients and it's all about money."

Professionalism and Expertise

Pros:

• "Vets are great. Well informed on latest methods and treatments."
• "The level of follow up and support is spot on and you really feel that you are in a safe pair of hands with Dr Hannah."
• "A very caring, empathetic and knowledgeable team would be hard to find."
• "Fantastic team - everyone is so friendly and down to earth the entire team get involved with every family and pet that walk through the door."
• "Dr Hannah examined him and diagnosed a blocked bladder – a potentially life-threatening condition for a cat."
• "The two vets we consulted, Dr Emma & Dr Eliza, were empathetic and clearly explained potential causes of his issue and available treatment options to consider."
• "Dr Hannah and her team are all professional, thorough and caring."

Cons:

• "For these reasons I might change."
• "Unfortunately, the rest of the team make it clear that they think very highly of themselves, and do not take the time to understand the concerns of clients effectively, leaving them unable to provide service well."
• "If you think is something wrong with your beloved go for second opinion. Do not trust them."
• "DO NOT USE THIS VET! And Do Not waste your money on Their products like cat Flea Drops, They don't work!"