Address: 4 Church Terrace, London, NW4 4JU, United Kingdom
Phone: +442082032090
Rating: 4.6
based on 199 reviews.
Staff and Service Quality
Pros:
"I’m overwhelmed by the staff who work for PDSA they are kind and helpful."
"Genuine animal lovers dedicated to their job."
"Both of my dogs have been treated at this vet the vets and staff are all amazing with your animal and your needs."
"Can't talk highly enough of this place."
"The staff in there are so nice very helpful."
"Huge respect for these people and what they do. Keep up the good work, i will only use PDSA."
"The staff at the 'PDSA!' Were absolutely brilliant!"
Cons:
"Appointments can be hard to get sometimes but understandable due to high demand and pressure on the service."
"Very rude. At first they just gave us pain medication."
"It has become quiet difficult to speak to a member of staff via telephone and to get an appointment of late."
"There is a manager called renatta so rude disrespect unbelievably stupid cannot talk and has no respect for her clients."
"PDSA VETS HENDON DON'T CARE AND WILL HAPPILY MISDIAGNOSE YOUR PETS HEALTH, CONSISTENTLY ASKING IF YOU'RE DONATING EVEN AFTER STRETCHING TO £20 DUE TO MY SITUATION THEY WILL HARASS PUSHING TO DONATE MORE."
"I love this vet up until my last visit on Monday I see same vet as last time except this time he was extremely rude & abruptly butted in."
"I would not recommend these services at PDSA Hendon, from the staunch when you open the door, the receptionist giggling in front of you rather than looking after customers, the late time to be seen to the charlatans vets."
Affordability and Accessibility
Pros:
"They treat animals for free (hoping for a donation) if you receive housing benefit."
"PDSA Do not milk you for money and they place life over profit - which is something I respect massively."
"The PDSA allows pet owners who may not otherwise afford to take care of the health of their animals to access low cost healthcare."
"Prices for medicines etc are affordable and not overpriced."
"The prices here are very affordable which is great not only for people with low income with pets but also for the pets themselves."
"They always give the cheapest prices they possibly can for medicines and services."
"First animal get free treatment with a £20 contribution which is good when you consider consultation and medicine."
Cons:
"The vets do make it clear that they do not have as much knowledge about rabbits compared to cats and dogs."
"Just been told they can’t offer an mri scan for my puppy and we’d have to go private to get one."
"They don't do routine check ups but only help sick pets at the moment (2022)."
"For a charity based organisation they are too demanding. Appointments are never on time."
"Sadly they do not offer blood tests and advised me to go to a private doctor for blood tests."
"The doctors immediately suggested euthanasia and ran no tests and made no efforts to help our cat."
"A family member who's cat is not well had to pay £20 for phone consultation that is ridiculous, people on benefits do not get extra money for having pets."
Facility and Environment
Pros:
"The pdsa is easy to find and has parking space but not its own car park."
"Got to talk to other pet owners which was also helpful."
"The waiting area is ventilated and has water for dogs and a weighing machine."
"Place so clean, and they have worked hard after covid to allow us in with our babies now."
"The P.D.S.A in hendon is clean and the staff are friendly. There are bathroom facilities which are clean."
"The building is situated away from the main road and it is easy to get to if driving."
"Separate areas for dogs and cats/small animals would be fantastic as I have seen in other vets."
Cons:
"The waiting room can get very crowded with pets, people waiting for appointments or meds."
"The nearby parking is on a time restricted road."
"At times it can be really crowded, sometimes you're lucky."
"The only issue if travelling by car is they now have parking tickets which you need to call to pay for, which doesn't help when you're on a very low income."
"Waiting times can sometimes be very long so bring whatever you need for your pet to keep them comfortable during the wait."
"Unfortunately a very receptionist has spoilt my visit in the past."
"I called in the evening as my cat was very unwell and was leaking fluid from hes stomach and was told it’s not life threatening therefore should call back in the morning... my cat was dead by then."