Address: Elstree Way, Borehamwood, WD6 1LB, United Kingdom
Phone: +442082071820
Rating: 4.4
based on 188 reviews.
Customer Service
Pros:
"Very helpful and friendly. I needed new front tyres and wheel balancing."
"The online booking process was so easy and straightforward."
"Excellent customer service. I'm a motability customer and had a flat tyre. Due to my circumstances they prioritised me."
"Firstly the people are very very nice."
"The branch manager, Mr. Bhavesh modasia, is very professional in helping me solve the problem with a professional and warm service attitude."
"I have known Bav for many years... he is the amazing and polite person I have met loves his job makes kwikfit a joy to come to."
"Great service and friendly staff."
Cons:
"Had a bad puncture and need to travel back home and was told that they can't help me they're too busy at 5pm and they close at 6pm."
"Because I booked an appointment online on Monday 18th in the morning and arranged a breakdown vehicle to take me there. On arrival I was told the compressor was down and had been since Saturday!"
"Awful service. After being told I was second in line with a 30 minute waiting time."
"The man I spoke to was extremely unhelpful, first of all couldn’t tell me how long I might have to wait."
"I think they were trying to take advantage of my ignorance as I'm a young woman, and try to get a bit more money out of me."
"Manager was panicking and turning away customers."
"the customer service representative was very abrupt and said, if i don’t want this report done i can go somewhere else."
Tyre Services
Pros:
"Ermir and Boaz where amazing and sorted out a matching tyre."
"The team came to rescue when I got a flat tyre!"
"I really couldn't afford an expensive tyre and the RAC man had told me that my tyre was repairable."
"What an amazing people at the Borehamwood branch. I was looked after by a gentleman called Ermir and honestly he made me feel like I was at home!"
"All done and dusted within about 30 minutes."
"Needed a tyre ASAP having had a blow out on the m25 with a long journey ahead."
"If your tyre can be legally repaired and saved; that's just what they do rather than other garages that tell you that you must replace it."
Cons:
"They then tried to sell me 4 top priced tyres without offering any cheaper or mid range ones."
"Total rip off. Had car serviced. By vauxhall all safe."
"Loses one star because they fit the wrong speed rated tyre on one side."
"Don't come here in your Tesla for tyre repairs. They will do the old 'this is a Tesla, therefore we have to replace the tyre' trick."
"Dishonest garage! Walk in check tyre tell me nail on tyre need to change new tyre, give me a quote over £210.95 for one tyre."
"Had a new set of tyres fitted in march 2023, asked for all terrain tyres, got normal tyres, paid £1200.00 for the pleasure of having the wrong tyres."
"This place is terrible, they’re just trying to get as much money from you as possible."
Repair and Maintenance
Pros:
"Recently visited and got my brake pads, tyres changed and exhausts sorted out. I received a thoroughly professional service from Bhavesh, Andrew and co."
"Amazing service for puncture repair especially after National told me it needed a new tyre."
"Always found Bav and all the guys at Borehamwood branch of Kwik Fit to be very helpful and friendly."
"The customer service was exemplary and I felt valued as a customer."
"Bav the store manager and his team are always polite and happy to help."
"Booked the MOT on the Friday for the Monday £30.00. No shady extra charges."
"The team dose not just stop in serving customers while there saw staff cleaning down areas at work due to the covid making themselves safe as with the customers."
Cons:
"I took my car in for a free brake check last week and was told I would need new pads and discs all around the vehicle because the discs are 'below the legal minimum'."
"OK service, one of the lamps they replaced fell back inside the fitting and had to go back."
"Took my car for an MOT today. Failed me for brake pad, which now means it's illegal to drive. Quoted nearly £300 for the pad and also a disc (which they gave me an advisory)."
"Paid to have my car checked and repaired after I told them there was a problem with my car's electrics. After I paid and waited 2 hours they said they can’t repair electrics and I would have to go direct to a Citroen garage."
"Been there for an oil change. Highly disappointed as the oil hasn't been changed and my oil filter was the same as when I bought the car, had to change the oil again and buy a brand new oil filter as I had an oil leak from the filter."
"Terrible service. Pressured me to spend a fortune on my MOT and service."
"This place is terrible, they’re just trying to get as much money from you as possible."
Staff and Management
Pros:
"Great place and fantastic service."
"I called on the off chance they would be able to fit in an MOT retest in the next few days... I spoke to the manager, Bav, he could not have been more helpful."
"Bav was exceptional - stayed late whilst the AA recovered a lost wheel locking nut and even made Garlic bread to keep me going with a cup of tea."
"As they used to say, you can't get better than a 'Kwik Fit fitter.'"
"Bav and team... Very honest folks who were looking out for the customer."
"The managers Bhav and Asst Hemel thank you both for your time and support."
"As usual fantastic service from Pab and his team."
Cons:
"Poor. Cowboys of the highest order."
"Was told they didn't have time to do the job until Monday."
"I was misleaded. You took £275 to replace the tyre because you knew it I don’t have any other option and I was in rush."
"Complete job wasn't done and the manager insisted he was doing a favour."
"Their price are higher than car dealer, they can amend price up and down in their computer."