Sainsbury's Reviews Summary

Store Layout and Accessibility

Pros:

• "All the usual Sainsbury goods, easy to get around thanks to the generous spacing between the isles."
• "The store has ample parking and good access to the high street."
• "Easy to park."
• "Location is very easy to get to, with adequate parking."
• "Right in the centre of Maidstone but easy to get to with plenty of parking."
• "A very large supermarket with an Argos in-store."
• "Big supermarket, probably biggest variety of products in Tonbridge, clean and well organised with helpful staff workers, lots of parking places with facility for disabled as well!"

Cons:

• "Quite a small Sainsbury's with limited choice."
• "A bit small considering the space it has."
• "The store is OK but looks a bit dated and seems very small compared with other branches."
• "Support beams cut isles in half making it hard to navigate."
• "Strange entrance to this place but a good store, well laid out, but narrow so lots of blockages by idiots in the aisles."
• "Needs some rethinking. For example the store has two entrances but the baskets are only by one."
• "This branch of Sainsburys seems as if its about to close down. Very little choice of stock, hardly any staff around, and so, so expensive."

Customer Service

Pros:

• "Sainsburys Tonbridge very quiet round store found what i was looking for staff very helpful."
• "I have always found the staff very helpful and friendly."
• "They always greet me with a friendly word or two and a smile."
• "Very friendly and helpful member of staff too."
• "Staff were polite and friendly."
• "Staff very helpful and friendly."
• "Staff are lovely, always helpful."

Cons:

• "All I wanted was some Orzo. Could not find it. Asked an employee and they just pulled a face and said they didn't have a clue."
• "When items are incorrectly priced one would expect this to be corrected. But this is not the case and Duty manager not the most helpful person."
• "I was firstly refused my request to speak to a manager and when one arrived she came mob handed with 3 other members of staff."
• "The staff are not very welcoming should be a hello at least when at the checkout but no not even a thankyou come again the petrol station is not that polite either."
• "Staff don't really go out of their way to help you if you have a problem or need assistance with something."
• "Staff are often lacking knowledge (eg. Fish counter staff never heard of brill) or busy chatting with friends leaving you hanging."
• "Speaking of the self service staff you're there to help the customers not be rude and ridicule them for doing a job that we don't get paid for."

Stock and Availability

Pros:

• "Store was clean and well stocked."
• "Brilliant! Only went once for the first time as it's not my local one, and everything was really easy to find, and things my local doesn't have in stock are available, which is great."
• "Sainsbury's is our normal supermarket. They normally have everything we need and we have always enjoyed good service from the staff there."
• "You can find most of the stuff you are looking for and of good quality."
• "Only recently started using Sainsbury's but very impressed with products they have a good shelf life unlike some supermarkets and price is pretty good too."
• "Food looks fresh and, despite reputation, prices are good with their economy end if things being much better quality than most supermarkets."
• "The shelves are normally well stocked and the layout of the shop is light and spacious so you don't feel cramped as we have experienced in some of the budget supermarkets."

Cons:

• "Often empty selves or sold out of products, dates on fresh food never great."
• "Lot of shelves empty plus nearly all the freezer cabinets."
• "Sainsbury's always has supply chain issues."
• "Shelves r often empty or nearly so."
• "Quite often the items I need are out of stock and shelves can look half empty even in the middle of the day."
• "However, sometimes, they are under stocked on certain items."
• "In the late afternoon / evening there will be no stock left for some items."

Security and Safety

Pros:

• "Under covid they've made a good job of ensuring people have space to move around."
• "There's plenty of sanitizing spray."
• "Inside is calm and people are all trying to abide by the rules."

Cons:

• "I get that unpleasant experience of being stalked by the creepy security guard all around the store."
• "Even the security guy at the door stands less than a metre from customers going in and out."
• "The security guard who keeps calling women, darling, babe or sweet... is condescending/ undermining/very unprofessional and frankly rude."
• "I thought I was gonna get jumped by security guards for using the self service."
• "The security guard in this place as a right problem everytime I'm in there I get follow like am stealing something."
• "Very little social distancing in this store."
• "All the electronic surveillance in the car park is a bit alarming."