Sainsbury's Reviews Summary

Stock and Availability

Pros:

• "Large store generally well stocked and now includes a new section for 'Smart' payments at check out."
• "Huge surface, easy to find what you are looking for and there is almost anything you could dream of finding here."
• "A huge shop with a lot more than just food."
• "It's my favourite place to shop with almost everything."
• "The free-from aisle is immense so, in all seriousness, if you're coeliac like my wife, this is the place for you."
• "Good selection of everything. They have most sections, it’s a superstore, electrical, clothes, bakery, fish counter, hot food counter ect ect."
• "Big Sainsbury's with all the amenities that one might expect; including fresh fish, pizza and sushi."

Cons:

• "There was a lot of items out of stock too!"
• "Visited the Tunbridge Wells store for some precooked chicken but literally the shelves were bare."
• "No meat, fish or deli counters anymore."
• "Generally go here for ready made lunches and the offerings seem to be getting less and less or they don't replenish the stock fast enough."
• "Shelves are quite often empty and sometimes there's not enough staff to deal with the custom walking through the door."
• "Stock levels are dreadful. So often I have to go elsewhere to buy essentials."
• "Re stocking of shelves is somewhere they could improve as often I’m not finding the items I specifically go to Sainsbury’s for."

Customer Service

Pros:

• "Friendly staff knowing their stock always happy to help."
• "Staff are friendly and helpful."
• "Customer service is spot on, always helpful and quick service."
• "The staff are also really helpful and can assist you in finding any specific halal products you might need."
• "Staff have always been helpful to me and now they carry mobile devices which they can zap the bar code on the shelf to tell you if a product is in stock or due in."
• "Has so many products and more of including clothes, chemist. Very helpful staff who will help you find what you are looking for."
• "The only real redeeming feature was the checkout lady. Very pleasant and cheerful."

Cons:

• "What poor customer service. Had to ask three times for the security tags to be taken off my bottle of vodka; despite brandishing my till receipt asked to pay - again!"
• "The cafe is unfriendly and absurdly slow."
• "Number of staff standing in Isle chatting whilst no till staff to deal with customers waiting to be served."
• "Seriously? Since new management took over, this place is crumbling. Shocking customer service, high prices, empty shells, rude senior/high level management."
• "The staff do a fantastic job of making you feel that you're the one inconveniencing them."
• "The delicatessen staff won't look at you or acknowledge you're there unless you force them to stop chatting and serve you instead."
• "Dreadful service in Sainsbury's cafe."

Store Layout and Facilities

Pros:

• "Free parking and plenty of disabled bays/ parent and baby bays!"
• "Well, it's Sainsbury's... And, it's perfectly situated in the heart of TW."
• "Decently sized store with plenty of Sainsbury's own products on offer compared to smaller branches. Well kept and tidy on my visit, also well stocked."
• "The store is clean and well-organized."
• "Ample free parking (max 3 hours), Sainsbury cafe, outside ATM's and plastic carrier bag recycling."
• "They also have a fuel station on site with a car wash and jet wash 👍🏼."
• "Plenty of free parking. Now has an Argos in store."

Cons:

• "The shop has a 'strange feel' about it. Location of things around the store does not flow."
• "The car park is annoying mini-speed bump central where no one lets you out and the petrol station is weirdly hidden away like a dirty secret in the far corner of the car park."
• "Tired uninspiring interior with cramped aisles needs updating - fresh produce doesn’t stay fresh for long generally."
• "The store customer toilets smell like they are home to a set of badgers."
• "It's not greatly laid out in certain places!"
• "The Baby seats in the trolleys are absolutely disgusting."
• "Trolleys trolleys trolleys. I have complained a number of time about the amount of Sainsbury's (Tunbridge Wells) trolleys dumped in and around the area."

Checkout Experience

Pros:

• "With the self scan and self checkout, spacial distance is easily achieved and with minimal queueing."
• "The self-service checkouts are very large, with enough space for trolleys, not just baskets you get with most self-service checkouts."
• "Till staff are all really nice."

Cons:

• "Was waiting in the queue for over 10 minutes to pay for my goods."
• "Endless queuing at checkout (what little tills there are that are open)."
• "Terrible Friday night and they have an under 18 year old on one of 3 open checkouts, every other sale needs to be authorised, and the supervisor is nowhere to be found... 15 minutes it took us to get through..."
• "Been shopping here for years and it's always the same. Never enough till staff."
• "Why can't the store open more checkouts on a Friday morning! Two team leaders supervising seems crazy."
• "Self-checkout tills are horribly understaffed."
• "Poor service in tills and self checkouts with everyday shopping controls making you feel a criminal and delaying shopping time."