Address: Lichfield Rd, Burntwood Green, Burntwood WS7 0HJ, United Kingdom
Phone: +441543684607
Rating: 4.1
based on 125 reviews.
Service
Pros:
"We were served by Maurice who was brilliant."
"Service was friendly."
"Especially from Colin and Jaz."
"We were served by Archie who looked after us and ensured excellent service was met, he was friendly and informative with a high level of professionalism."
"Staff pleasant and happy to do so even offered desserts gratis at end of meal."
"The staff and especially the temporary manager very attentive and helpful in choosing the right food."
"The staff were most helpful kind and friendly a very warm welcome."
Cons:
"Its hard to get served if the staff can be bothered."
"An hour after finishing our mains dirty plates still on the table."
"Not sure where they do their training but if they get such simple drinks wrong I wouldn't risk asking for anything other than a straight pint next time."
"Tried to call but they couldn’t be bothered to Answer the phone."
"Ordering on your app tonight was a joke waiting 20 minutes to be served to be told app had gone down."
"Staff were disinterested, an attitude led by the manager."
"Although veggie wellington was uncooked on the inside and rock hard on the outside."
Cleanliness
Pros:
"Only stopped for 1 quick pint on my way through, but will return. Clean toilets and tidy car park, very welcoming."
"Beautiful building inside and out."
"Lovely well mannered polite staff, great service."
"I’d also like to comment on the cleanliness of the disabled facilities as well which were very good."
"Love how clean it is!"
"Upon arrival, staff were friendly and we were quickly seated."
"Santa and all staff were great."
Cons:
"Gents toilets or any institution should have clean fresh toilets- here the ammonia and urine smell is overwhelming. Maybe not cleaned for weeks?"
"The floor around the bar was that sticky it was the obvious it hadn't been cleaned in a while."
"Shame about the toilets mens and womens very poor could do with a good clean very off putting if toilets are like this what are is the kitchen like???"
"Tables were sticky maybe from cleaning and rim of table as most institutions do not clean under the table."
"Food arrives on cold plates, undercooked chips peas and steak/chicken ordered."
"Both steaks were just chunks of fat. Chips were dreadful and not even hot."
"Food served on non warm plates."
Food Quality
Pros:
"Food was delicious."
"The dipping burger was very nice."
"The food we had was cooked perfect."
"Good food. Excellent cask ale."
"The food was beautiful couldn’t fault it at all and reasonably priced."
"Our meal was really good, fresh nice and hot."
"The food was lovely and arrived quickly after ordering."
Cons:
"Food was nice but presentation left quite a bit to be desired."
"The peas had been so overcooked they were very pale and the gammon was black around the edges."
"Food order placed 1 hour to arrive with apologies. Lack of staff maybe responsible."
"The roast dinner was disappointing. There were 3 tiny roast potatoes, the parsnip was very overcooked and hard."
"The surf and turf was amazing."
"Both steaks were just chunks of fat. Chips were dreadful and not even hot."
"Absolutely disgusting food veg was very under cooked sausages on mixed grill were like eating charcoal."
Atmosphere
Pros:
"Busy environment that's comfortable for your dinner or to sit down and have a drink with friends and family."
"Nice atmosphere inside seating outside."
"As a regular diner at The Star I enjoy the friendly, welcoming atmosphere."
"Great village pub - completely different to the dated Victorian edifice of yesteryear."
"Nice pub nice atmosphere went there on a Friday night."
"Lovely atmosphere, nice smoking area (heated)."
"Nice atmosphere friendly staff."
Cons:
"The service was terrible. There were 12 of us, pre booked table, for a birthday celebration. The food all came out at different times even though it was ordered at the same time, some was cold, some inedible."
"We were annoyed to find out that a large brass band would be performing right next to us as we ate."
"A large brass band would be performing right next to us as we ate. (in such a small pub this is just ridiculous)."
"The really bad bug bear at the minute the background music is so very loud it's hard to communicate with other people In the pub."
"Weekday lunch times and the 5 o'clock hour can be a little overrun with tradesmen in for a few beers with colourful language."
"Waited a whole 7 minutes whilst there was nobody serving."
"It was very busy on arrival but when we ordered our food they did not advise there would be a long wait for the food."
Value
Pros:
"Good value for money so will definitely be returning as a family."
"Plus cask ales too so it was a perfect evening for my birthday."
"Fabulous booked for a joint birthday staff was amazing."
"Well done The Star you exceeded our expectations and we had a lovely celebration time. Thank you."
"Good veggie/vegan options. I had the falafel wrap with chilli jam and it was delicious and very well priced."
"We came and had the 40% voucher and was very good value … would recommend strongly."
"Food is really good value and they have a great range for vegans and vegetarians."
Cons:
"Menu is misleading... so I was overcharged."
"Menu is misleading... so I was overcharged for a roasty that was missing potatoes and tasted microwaved."
"While ordering we were told that 50% of what we wanted was not available."
"Food really not good. They could not serve a third of the menu due to kitchen equipment being inoperable."
"Expensive overpriced slop."
"The bill today was the same as a bill at Witherspoons on Saturday at The Showman the food at Witherspoons was better value and cooked correctly."
"The dinner was not very nice we couldn't eat the roast potatoes they were too hard and the turkey was horrible."