The Star Hotel Reviews Summary

Service

Pros:

• "We were served by Maurice who was brilliant."
• "Service was friendly."
• "Especially from Colin and Jaz."
• "We were served by Archie who looked after us and ensured excellent service was met, he was friendly and informative with a high level of professionalism."
• "Staff pleasant and happy to do so even offered desserts gratis at end of meal."
• "The staff and especially the temporary manager very attentive and helpful in choosing the right food."
• "The staff were most helpful kind and friendly a very warm welcome."

Cons:

• "Its hard to get served if the staff can be bothered."
• "An hour after finishing our mains dirty plates still on the table."
• "Not sure where they do their training but if they get such simple drinks wrong I wouldn't risk asking for anything other than a straight pint next time."
• "Tried to call but they couldn’t be bothered to Answer the phone."
• "Ordering on your app tonight was a joke waiting 20 minutes to be served to be told app had gone down."
• "Staff were disinterested, an attitude led by the manager."
• "Although veggie wellington was uncooked on the inside and rock hard on the outside."

Cleanliness

Pros:

• "Only stopped for 1 quick pint on my way through, but will return. Clean toilets and tidy car park, very welcoming."
• "Beautiful building inside and out."
• "Lovely well mannered polite staff, great service."
• "I’d also like to comment on the cleanliness of the disabled facilities as well which were very good."
• "Love how clean it is!"
• "Upon arrival, staff were friendly and we were quickly seated."
• "Santa and all staff were great."

Cons:

• "Gents toilets or any institution should have clean fresh toilets- here the ammonia and urine smell is overwhelming. Maybe not cleaned for weeks?"
• "The floor around the bar was that sticky it was the obvious it hadn't been cleaned in a while."
• "Shame about the toilets mens and womens very poor could do with a good clean very off putting if toilets are like this what are is the kitchen like???"
• "Tables were sticky maybe from cleaning and rim of table as most institutions do not clean under the table."
• "Food arrives on cold plates, undercooked chips peas and steak/chicken ordered."
• "Both steaks were just chunks of fat. Chips were dreadful and not even hot."
• "Food served on non warm plates."

Food Quality

Pros:

• "Food was delicious."
• "The dipping burger was very nice."
• "The food we had was cooked perfect."
• "Good food. Excellent cask ale."
• "The food was beautiful couldn’t fault it at all and reasonably priced."
• "Our meal was really good, fresh nice and hot."
• "The food was lovely and arrived quickly after ordering."

Cons:

• "Food was nice but presentation left quite a bit to be desired."
• "The peas had been so overcooked they were very pale and the gammon was black around the edges."
• "Food order placed 1 hour to arrive with apologies. Lack of staff maybe responsible."
• "The roast dinner was disappointing. There were 3 tiny roast potatoes, the parsnip was very overcooked and hard."
• "The surf and turf was amazing."
• "Both steaks were just chunks of fat. Chips were dreadful and not even hot."
• "Absolutely disgusting food veg was very under cooked sausages on mixed grill were like eating charcoal."

Atmosphere

Pros:

• "Busy environment that's comfortable for your dinner or to sit down and have a drink with friends and family."
• "Nice atmosphere inside seating outside."
• "As a regular diner at The Star I enjoy the friendly, welcoming atmosphere."
• "Great village pub - completely different to the dated Victorian edifice of yesteryear."
• "Nice pub nice atmosphere went there on a Friday night."
• "Lovely atmosphere, nice smoking area (heated)."
• "Nice atmosphere friendly staff."

Cons:

• "The service was terrible. There were 12 of us, pre booked table, for a birthday celebration. The food all came out at different times even though it was ordered at the same time, some was cold, some inedible."
• "We were annoyed to find out that a large brass band would be performing right next to us as we ate."
• "A large brass band would be performing right next to us as we ate. (in such a small pub this is just ridiculous)."
• "The really bad bug bear at the minute the background music is so very loud it's hard to communicate with other people In the pub."
• "Weekday lunch times and the 5 o'clock hour can be a little overrun with tradesmen in for a few beers with colourful language."
• "Waited a whole 7 minutes whilst there was nobody serving."
• "It was very busy on arrival but when we ordered our food they did not advise there would be a long wait for the food."

Value

Pros:

• "Good value for money so will definitely be returning as a family."
• "Plus cask ales too so it was a perfect evening for my birthday."
• "Fabulous booked for a joint birthday staff was amazing."
• "Well done The Star you exceeded our expectations and we had a lovely celebration time. Thank you."
• "Good veggie/vegan options. I had the falafel wrap with chilli jam and it was delicious and very well priced."
• "We came and had the 40% voucher and was very good value … would recommend strongly."
• "Food is really good value and they have a great range for vegans and vegetarians."

Cons:

• "Menu is misleading... so I was overcharged."
• "Menu is misleading... so I was overcharged for a roasty that was missing potatoes and tasted microwaved."
• "While ordering we were told that 50% of what we wanted was not available."
• "Food really not good. They could not serve a third of the menu due to kitchen equipment being inoperable."
• "Expensive overpriced slop."
• "The bill today was the same as a bill at Witherspoons on Saturday at The Showman the food at Witherspoons was better value and cooked correctly."
• "The dinner was not very nice we couldn't eat the roast potatoes they were too hard and the turkey was horrible."