Wych Elm Reviews Summary

Category: Pub Burntwood

Address: Bridge Cross Rd, Chase Terrace, Burntwood WS7 2BU, United Kingdom

Phone: +441543682261

Rating: 3.8
based on 118 reviews.

Food Quality

Pros:

  • "Bang tidy! Just had two delicious meals cooked perfectly."
  • "Absolutely amazing carvery food was cooked to perfection lovely staff ideal for the family same time next week I'll be definitely travelling there again πŸ‘Œ"
  • "Food here is always the best, I love it."
  • "Didn't wait long for hot well presented food."
  • "The meat was tender and the veg were all hot and delicious."
  • "Food is fantastic especially the steaks, clean place and their staff are friendly... definitely will dine again."
  • "The food is always beautifully cooked as well as served."

Cons:

  • "45+ minute wait for 2 main meals, steak was cold and so tough could have been used as boot leather."
  • "Food is cold when it came out my boy had to wait for his food the vegetables were hard the meat was cold and dry."
  • "Stingy on the meat serving, carrots almost raw, new potatoes very hard."
  • "Carvery one of the worst I've had."
  • "Ordered the hunters chicken very small portion for the price."
  • "Food was dry and tasteless."
  • "Visited here for a carvery food was low standards the stuffing was hard and had a funny texture to it wasn't edible at all."

Service

Pros:

  • "Very welcoming and helpful."
  • "Staff were friendly and approachable."
  • "Went with my daughter for a meal food was great and the lady that served me Tracey was very helpful always smiling nothing was too much trouble."
  • "The service we received was so amazing and we will definitely be back again. 10/10 would recommend."
  • "Thoroughly enjoyed our visit to the wych elm this afternoon. The staff and service were impeccable."
  • "James who served us was extremely polite and has brilliant customer service."
  • "The service was excellent great staff very friendly and helpful."

Cons:

  • "The table was disgustingly filthy under the Perspex."
  • "Wasn't told until half an hour after ordering and paying for my meal it wasn't available."
  • "Terrible services by the lady behind the bar (apparent land lady) her attitude was disgusting."
  • "All the staff seemed like they had better placed to be."
  • "Can I give zero stars? What a disaster we had on Christmas Eve, we pre-booked and still the food was either missing, frozen or cold."
  • "Popped in for 2 ice creams and a children's meal today and I've never experienced such disgusting customer service in all my life."
  • "No customer service what so ever, everything totally overpriced and zero niceties from staff."

Ambiance

Pros:

  • "Nothing but great memories of stumbling down the main road at 11:30pm, Belly full of beer and delicious food, Heart full of joy."
  • "Love this place. Wonderful atmosphere and family friendly. Food is delicious. All the staff are brilliant and helpful."
  • "Ps the pub itself is a little original, feels female touch it's great ❀️"
  • "The atmosphere and relaxed feel of the place is a welcome delight."
  • "Lovely pub with a great atmosphere, sat in the garden to soak up the sun."
  • "Great friendly atmosphere, accommodating and good vibes."
  • "The atmosphere was wonderful throughout."

Cons:

  • "One of the pool cues could do with being replaced as the rubber end is no longer there."
  • "Also not very nice customers sat at the bar very loud when you're trying to eat food disgusting."
  • "Not a nice atmosphere here, and don't offer a kids menu!!"
  • "The pub was rife with the stench of weed after 7pm."
  • "Adults at the bar who were severely intoxicated with a large number of young children... On edge all evening we wanted to stay for further drinks and desserts but felt increasing uncomfortable due to drunken parental behaviour and rowdy children."
  • "Lots of younger people in there when we went, some of the girls swearing loudly, flouncing around, slamming the doors in and out of the pub, rather off-putting for the older generation."
  • "Good value food and drink but spoilt every time by a minority of mature drinkers who have to be drunk whatever time of day and constantly swear."

Facilities

Pros:

  • "Kids have a little park at rear. Keeps them occupied while you can relax and enjoy a pint."
  • "I love the games table and dog station which is a nice touch."
  • "Open carvery area, toilets, outside dining, kids area, smoking area, pub area not too loud and not too expensive."
  • "Love how this pub does so many events for the community."
  • "The pub has lots to do pool table, play area for the kids and outside bar entertainment."

Cons:

  • "Carpark also fills up with parents collecting kids from the high school so avoid at this time."
  • "Only two disabled parking bays and the rest of the bays are rather narrow."
  • "There wasn't even a clean highchair and the tables were filthy."
  • "Walked in to find empty tables with used crockery etc piled up and empty glasses."
  • "Today I had to deal with members of staff saying basically I can't be on their land whilst I wait for someone unless I buy something."
  • "The regulars are always easy to talk to and are always laughing and having a good time."
  • "We waited almost an hour before starters, my patΓ© came out still frozen."

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