Swan Reviews Summary

Food Quality

Pros:

• "The food was well presented, tasty and my main course was hot."
• "The food was beautifully presented and delicious, came out all together and was hot, no mean feat for a group of 19!"
• "The quality of the service, food, drink, and ambiance were all first class."
• "Food was excellent. The atmosphere was perfect for a sociable night out with friends."
• "The food was really nice and fresh and so much more than I expected."
• "Food very good. Bit slow service due to only 2 serving, but it was busy."
• "The food is always great. I strongly recommend the hunters chicken, the bourbon glazed chicken, the halloumi fries."
• "Brilliant place! We stopped for a few drinks after a dog walk and ended up being tempted by the roast dinners which were lovely."

Cons:

• "Pleasant staff, but food let our visit down, Ordered 2 steaks & asked for them to be medium rare, They both came out well done & was tough!"
• "Everything was fine apart from my steak. I ordered medium but it was probably rare as the blood was running in it."
• "Worst mixed grill I've had in my life, worse then harvester and that's saying something."
• "Second time coming to this horrible place and my experience couldn't have been worse."
• "Ordered the pork and beef roast dinner, only got beef and was not told about it and found out when I was looking for it on my plate."
• "Very disappointed at the 'welcome' popped in Friday lunchtime told 40 min wait for food- chap said 'everyone arrived at the same time...' yes mate IT'S LUNCH TIME."
• "Very disappointed with the 'welcome', popped in Friday lunchtime told 40 min wait for food."
• "A definite deterioration since Fran and Horace left. Serving from the hatch was a great innovation."

Service and Staff

Pros:

• "Have to say the staff are lovely too very accommodating."
• "The staff are very friendly, and welcoming. Lovely pub."
• "Our waitress, Lee, was fun but professional in her demeanour which made our lunch especially pleasurable."
• "Lauren was our waitress and she was efficient, calm and pleasant all the way through."
• "The staff were very friendly. Atmosphere was welcoming and the music at just the correct level..not too loud."
• "Great menu, excellent quality food, friendly service."
• "The staff were great however the food was very disappointing, I don't not understand why everything apart from the fish and chips have garlic in."
• "Staff are always welcoming and nothing is too much trouble. We come with our dog and sit in the bar, always feel welcome."

Cons:

• "Lovely food.let down by customer service.not very attentive.didnt ask if our mains were ok or if we needed any sauces etc. Served by a young miserable looking lady."
• "Just had a meal here and it was lovely apart from the hair we found in our food. We notified the waitress and all we got was, oh sorry about that."
• "Staff couldn’t do enough to help. The food was nice, staff were knowledgeable and also helpful. Food was good, price was slightly high in comparison with the quality."
• "The service was impersonal. Menu has not improved. Has the ability to improve."
• "Bad experience with one off staff to call her a manager is too strong a compliment - absolutely rude and nothing good to say about our experience there."
• "Very long wait for food. Over an hour we waited but was not told this when ordering. Steak wasn't cooked how requested and we even found glass in the salt shaker!"
• "Service poor with hardly any staff. Food was okay but no one cleared plates or asked about desserts so you lost out there."
• "Went for a birthday meal recently, they got the mains wrong, the puddings wrong and even the bill wrong. It wasn't busy so cant use that excuse."