The Gate at Bournheath Reviews Summary

Food Quality

Pros:

• "The food itself is very tasty, hot and served in huge portions."
• "Pumpkin soup was lovely."
• "Probably the best meal I've eaten as a vegetarian and I know that is a big claim."
• "The food was absolutely outstanding and just the general atmosphere of the place drags you in."
• "Food was very tasty and large portions."
• "The food here is great and the portions are generous."
• "The food was wonderful (We had a Sunday Roast)."

Cons:

• "I returned the food immediately as it was a joke. I can cook better at home on a bad day."
• "American chicken roll a disappointment. Not a crispy Baggett like used to be."
• "Chilli was sloppy, Steak very rare after asking for medium!!"
• "The chips on the mains had clearly been reheated and food is just microwaved making enchiladas soggy and dry in places."
• "Roast potatoes were rock hard."
• "The burger however was too peppery, curly fries not cooked sufficiently."
• "Frozen over cooked hard oven chips - no simple fries no sweet potato fries on the menu."

Service

Pros:

• "The service was excellent and our group felt very safe and well taken care of."
• "Staff really friendly and helpful."
• "Waiter and waitresses very polite, giving cheerful and accurate service even though they were extremely busy."
• "It was a pleasure to watch Shabila as she worked, her attention to detail, attitude and manner were all excellent."
• "Great atmosphere, fantastic food and our waitress last night was top class."
• "Your staff were extremely efficient, polite and friendly and provided us with excellent service."
• "The staff were prompt, polite and very attentive."

Cons:

• "OK sadly very poor experience here took 25 minutes for drinks to arrive after being ordered."
• "No genuine apology or explanation either."
• "1 staff member.. A girl with blonde hair do not know name was terribly rude hence us not ordering the kids ice creams."
• "Rude staff."
• "The service was so, so poor."
• "The service was polite but largely absent - I had to get up three times to go and find someone."
• "They didn't come back to check on us, had to walk out of dining room after other person I was with had finished to complain."

Ambiance and Decor

Pros:

• "The pub itself is decorated in a traditional yet modern way."
• "The pub is a nice old building that has been kept up to date without losing its original charm."
• "Situated in beautiful Bournheath, it has an interesting Tex Mex twist to the menu and restaurant decor."
• "The garden area is just beautiful now."
• "Being a Saturday evening the place was absolutely buzzing; a lovely relaxed atmosphere."
• "Even though it was busy it felt cosy."
• "Up to date decor."

Cons:

• "One bad point is they are reluctant to open windows --- even when it's hot."
• "Bar outside is never open which is a shame with the nice weather."
• "It's a shame the restaurant has not been built to allow more of the summer sunshine to be felt inside."
• "The noise in the main restaurant section is loud and echo-ey, to the point where conversation can become difficult."
• "It is very busy especially on weekends so very noisy as well."
• "Very noisy environment and would not recommend on my experience."
• "Dining room took on a school hall feel with no atmosphere at all."

Value for Money

Pros:

• "Both portions were very generous & there great value for money."
• "All reasonably priced too."
• "Amazing value for money, amazing flavours."
• "Still good value for money."
• "The food was really good and a decent price too."
• "Everything was good and value for money."
• "It's not cheap but worth it for something different to standard pub food."

Cons:

• "I thought the prices were a bit steep especially as there wasn’t lots of choice."
• "Very expensive for what it was."
• "I ordered a pint of orange squash and diet lemonade, and was asked to pay £3. I think this is heavy handed."
• "I think the prices may have gone up too. I would say that all the main meals are about £2-£3 overpriced for what you get."
• "It's priced accordingly! So while it's not the best value for money you'll find it's still a fantastic meal."
• "The beer is too expensive and the reheated food should be sold at the eat out to help our prices on going as the menu is way over priced."
• "Food doesn’t taste as good knowing everyone else has paid half the price."