Rookery Wood Farm Reviews Summary

Food Quality

Pros:

• "The food was decent, hot, and served quite quickly."
• "Food was the best carvery we've had. Great selection."
• "Food was a good quality as were drinks."
• "The food was plentiful."
• "Fantastic food, had the large carvery with the slow cooked meat."
• "The carvery was very tasty with plenty of hot food."
• "Food was great, steak & eggs were cooked perfectly, and my carvery was lovely (very happy there was parsnips!)."

Cons:

• "This carvery has deteriorated somewhat since it first opened."
• "The roast beef was so tough that we couldn't cut through it never mind chew it."
• "Some vegetables had been burned yet STILL presented for customers to pick edible bits from."
• "The last 4 times I’ve been it’s just got worse and worse!"
• "Just been in for a carvery. Meat was ok. I had the beef. Yorkshires had to be returned as they were rock hard and inedible."
• "The food has gone disgusting, you can’t chew it, veg is rock hard, roasties completely overcooked and unchewable."
• "The carvery was dry."

Service

Pros:

• "Staff were very nice though."
• "Service was great and staff helpful and pleasant."
• "Well cooked food pleasant staff nothing was too much trouble."
• "Arrived for breakfast and was greeted by Sarah, giving us a warm and friendly welcome."
• "We were served by Leo who was a fantastic server and couldn't be more helpful."
• "The staff were all really friendly and helpful."
• "The staff were very friendly and accommodating, making me feel welcome the entire time."

Cons:

• "Won't be back."
• "Service could be better, asked for mustard and was told they didn't have any."
• "Disappointed this time. Booked table for 4 at 1.00 but none seems to have been reserved."
• "Would not recommend booked a table for 7.30 waited 10 minutes to be seen to our table then waited 15 minutes for someone to take our order."
• "The staff look like they don't want to be there."
• "Staff are very unfriendly and unhelpful and what happened to the customer is always right?"
• "Service was poor though which was a real disappointment, when we arrived we were told that we couldn’t order food until 3:00 despite having a booking at 2:30."

Value

Pros:

• "Good value for money and quick, easy food."
• "If you're hungry and don't have lots of money, go here."
• "Great value for money and the takeaway cake is a fantastic idea."
• "Reasonably priced too."
• "The food is good and inexpensive."
• "The prices were extremely reasonable and will definitely come again."
• "Good value for money with free never ending coffee refills served by friendly Sarah & Linda."

Cons:

• "The last 4 times I’ve been it’s just got worse and worse!"
• "Very disappointing and it wasn't majorly busy either so why we waited so long was a mystery."
• "The serving area was very messy with spilt gravy and food."
• "Tables filthy and sticky, I will be giving this place a wide birth."
• "Every thing was tepid & inedible to my palate."
• "The mashed potatoes was too dry and it did need more variation with vegetables."
• "went for a carvery yesterday 23 nov will never go again all the veg was under cooked sprouts were like rubber, coli hard, carrots, hard, i broke a tooth on the hard veg."

Ambiance & Cleanliness

Pros:

• "The pub was well laid out with plenty of space and the attention to detail on the constant cleaning was second to none."
• "Lovely place with lots of spaces to park."
• "Celebrated my great uncles 96th birthday, they made it special by singing happy birthday to him."
• "The small children's play area is easily accessible and clean."
• "Overall the pub was very warm and inviting, clean and tidy especially the toilets well done to the cleaners and all the other staff involved."
• "Spacious and clean family friendly pub with a play area for children."
• "Clean place with friendly staff."

Cons:

• "Tables were full of dirty plates and cups, we had flies around the table persistently."
• "Asked for beer mats and were given used ones which were dirty."
• "Tables filthy and sticky, I will be giving this place a wide birth."
• "Used the ladies toilet before leaving, very tatty and not very clean at all. Lots of graffiti on the door."
• "Poorly organised, badly run & dirty."
• "Not enough cutlery and what there was needed washing properly, not enough serviettes."
• "No Aircon and the patio doors a few yards away to the rear garden were left shut - even after our request to the manager to have them opened."