Currys Reviews Summary

Customer Service

Pros:

• "Staff were incredible helpful and made the whole process very simple and straightforward."
• "Javed from Hanworth store went above and beyond to help us out."
• "Melwin was patient enough to understand the matter and fix it even though, he wasn’t really duty-bound to do so."
• "I was served by a man today who initially helped me out who then transferred me to a lovely lady called Bev, who may I add is a credit to the store!!"
• "Ned was helpful efficient and friendly throughout and provided excellent assistance."
• "Very helpful staff, we had to return our sons laptop for repair within the year of purchase, staff were very helpful and sent off the laptop and worked out the problem, it was repaired and returned within a week."
• "No words to describe the excellent customer service received by staff member Ned, he was very helpful to us."

Cons:

• "Sad store, staff does not engage with customers only interested in talking with each other."
• "Visited this currys and was extremely disappointed with the attitude from a worker ‘angelica’ she was very unprofessional, using slang to speak and her attitude was as if she didn’t even want to work or help me out."
• "Maany of the staff are really unprofessional, ignoring customers, on their phone, or otherwise dismissive."
• "Rude and won’t care or help unless you are buying a high purchase item."
• "I find the staff in here very rude and not very helpful...they walk past you, don't even say 'hello or I will get someone to help you'."
• "The lady working there didn't care at all of what I was asking her."
• "Dreadful customer service. Twice we had to ask staff to assist us."

Product Availability and Selection

Pros:

• "This is the place to go when wanting to buy any el appliance or equipment."
• "A good selection of computers, mobile devices, white goods and small household appliances."
• "This is one of the larger stores which also incorporate Carphone warehouse. Lots of items on display for you to look at and examine."
• "It's a store carrying kitchen white goods with electrical, computer and photographic equipment."
• "Friendly staff, well knowledged and they have a lot of appliances and you can order online through them and they will help you."
• "Me and my partner went on Tuesday to buy a new cooker which was luckily in stock."
• "A fairly good Currys, have a good variety of items available and usually not to busy here."

Cons:

• "Wanted to purchase a carpet cleaner. Not in stock."
• "Not much options as it’s not a superstore. Every model or appliance I wanted to see in person was not available."
• "Everything on display nothing in stock. Unhelpful staff hiding behind till points."
• "Both ended up telling me that the item I wanted to buy isn't in stock and can't be ordered either."
• "Poor range, lots of outdated equipment."
• "Never stocks anything. Went to purchase a monitor to make home working a little more comfortable."
• "Completely useless shop. Empty shelves."

Staff Attitude and Professionalism

Pros:

• "Ron however was great. Really helpful and friendly."
• "The chaps were very helpful and they weren't over pushing for a sale."
• "Chris on the help desk sorted my problem in under 10 minutes."
• "Wanted to say thank you to Tiago at the Hanworth store for excellent customer service earlier today who helped with a TV purchase."
• "Great service by Tariq. Had gone to other currys store but they did not help much but Tariq was patient and helpful."
• "The Carphone Warehouse team here are very helpful though."
• "Had an issues with a TV I bought in store that was under warranty, Uman served me at the help desk and was fantastic."

Cons:

• "The service of the sales assistants are disgustingly poor."
• "The Carphone warehouse team were abrupt, rude, clueless."
• "The staff at this location are very nice, but the overall experience is really poor."
• "The staff are very unhelpful, The stock controls do not work."
• "Without providing all relevant product information, including the make, they cannot assist. Very unfriendly staff; they don't regard the customer."
• "The store manager was incredibly rude to myself and my mother simply for wanting to do a refund."
• "Customer service in this store in particular is absolutely outrageous, all of the staff should be trained in customer service as no one bothers to help you, at all."

Pricing and Value

Pros:

• "Got a good black Friday deal for something I was looking for."
• "Today I bought a Curry's own brand headphones which are excellent value for money and quality."
• "Their prices are sometimes better that other on-line retailers but in general they are higher. However, if you ask for price matching they might do it."
• "Currys u made my day as it was the perfect gift for the perfect occasion at the perfect time... Helping me keep my surprise intact."

Cons:

• "I am extremely disappointed, I bought a laptop and they offer me a package of anti virus and backup cloud for 119 pounds."
• "PLEASE DO NOT BUY ANYTHING FROM CURRYS AS THEY SOLD ME A BROKEN GAS COOKER WHICH I CAN'T USE AS I AM SCARED OF PUTTING ME AND MY CHILDREN'S LIVES IN DANGER."
• "Bought a laptop for 500 pounds and they offering me 16 pounds for it as a trade in omg I'm shocked."
• "Misleading advertisement! The laptop we purchased is not as on the picture, even tho the description is correct there is a misleading advertisement which i wasn’t expecting from a brand like Curry’s."
• "Your in luck if you need a fifth television. Lots of overpriced last years tech."
• "Will never go there again, refused to do price match because of their guarantee, which is not even part of their price match policy."
• "BLACK FRIDAY prices are now on display. Be careful NOT everything is reduced."

Store Experience

Pros:

• "It was a pleasant surprise to me as I wasn't expecting a Currys store so nearby."
• "A member of staff greeted me as I arrived, the store was quiet."
• "All stuff were at reasonable rates and with guarantees! But the main problem here is with the timings, It closes soon some days.. so better check with timings before visiting here."
• "Its our local Currys pc world but i have to admit, there's not much to choose from over there. Its not your largest store but they are very helpful, though a bit understaffed."

Cons:

• "Just done pay and collect, very confusing."
• "Really disappointed with how Curry's are forcing customers to give customer details."
• "This branch would not let me collect my items as I refused to scan the Covid QR.... Why would I risk having to isolate just because a random person may walk in 5 minutes after me."
• "Such a awful experience, waited for my washing machine delivery whole day and driver keep telling me 10 min after 8 HR of wait he said tomorrow unbelievable rubbish management and customer service."
• "Shocking experience! Dreadful customer service when trying to deal with a faulty product."
• "Ordered Click To Collect, only to turn up an find out that they did not stock the item."
• "When do you need to return a product which my wife brought me for Christmas and the prc policy rules are s***."