The Swan Hotel Reviews Summary

Food Quality

Pros:

• "Wow. Food amazing. Service amazing. Atmosphere brilliant."
• "The food in the restaurant was superb!"
• "Food was delicious, staff were very friendly and attentive, price was extremely reasonable."
• "Went there for lunch and the food is so so delicious and freshly made."
• "The food was absolutely amazing."
• "Food is excellent."
• "Food was fantastic."

Cons:

• "I found the carbonara a little bland, which was the only thing stopping this review being 5 star."
• "The 'Golden Fried Scampi' was literally uneatable."
• "The food was very average. It wasn't hot and had the feeling that it had been waiting to be served."
• "Sausages had been replaced with onions and mini burgers had been replaced with lettuce and tomatoes."
• "Called in for a sandwich and although the salad was lovely the steak on the sandwich was very tough I could not eat it, very disappointing lunch."
• "We were slightly disappointed with the food in the evening: a very average fish and chips for £16 - several pubs we go to do much better for ~£10."
• "We had what I can honestly say was the worse lunch we have EVER had."

Service

Pros:

• "Our waitress was lovely too, very friendly & chatty."
• "Service was great."
• "The service was really nice from everyone we interacted with."
• "The service from Victoria was friendly and efficient."
• "The staff were friendly, polite and service was very quick."
• "Staff were professional, polite and very attentive."
• "The staff were fantastic and very attentive."

Cons:

• "Lunch food was good but service from duty manager ( Male ) and General Manager ( Female ) was really poor."
• "Breakfast service very slow 30 mins to get a veggie breakfast."
• "The service was average."
• "Ordered a drink from the table which took over 15mins to arrive at the table."
• "Table service which was very slow, we had to ask if they had forgotten us."
• "Waitress service very slow (1hr to get main then another hour to get pudding)."
• "We were left waiting for quite a long time before they took our order."

Location & Atmosphere

Pros:

• "Lovely food and great location in the centre of Stafford town good atmosphere and very relaxing."
• "The building is of the 18th century but extremely well maintained and parking is free!"
• "The busy nature of the night did give atmosphere and the setting itself was nice."
• "Central location with safe private parking."
• "You're very central for the town centre."
• "The hotel is set in the middle of the town so no need for bus for getting about."
• "The hotel has a big parking place just behind the hotel and it's located pretty convenient right in the city center."