B&Q Cricklewood Reviews Summary

Customer Service

Pros:

• "Absolutely fantastic customer service - the dream shopping experience."
• "The staff where very helpful in assisting me and locating the department I required."
• "Some managers are very helpful like (Alex and Caelib) really this is why I gave 2 stars otherwise this store deserves ZERO."
• "I had a really helpful and stress free time with the help of Ariana and Kanya a few weeks ago."
• "I came to B&Q Cricklewood today looking to buy any stuff wich I saw in the website and fortunately there was a girl (i think her name is Gala if i remember right) in kitchen and storage first floor and I ask her for help with how to procede with my online purchase, she offered to help me more than i thought."
• "staff members called Iesa and Devashir were very helpful and helped us find and cut the wooden piece of which we were in need of."
• "Fantastic customer service yesterday from a very helpful and professional staff member, Haseeb."

Cons:

• "Very disappointed is not one staff in the floor to help customers they was everyone on till to chat."
• "Just had the worst bathroom design experience ever with Hardik at this store."
• "worst b&q in all london. I wasted half an hour for nothing here."
• "No customer service, Staff not trained in how to speak to a customer, Management none existent."
• "The worst B n Q I have ever been to, no staff to help and if you find one he or she will speaking to you like they are doing you a favour."
• "Service at the trade entrance was diabolical."
• "Avoid this place I come with a list of 45 parts to buy … I go out with only 2 ….because I can’t found the item."

Store Layout and Stock

Pros:

• "Once this obstacle has been passed and you can get in to the store, then everything is clearly marked and very easy to find."
• "There is also an area at the rear of the store where you can purchase flowering plants and household plants, as well as compost and other garden accessories."
• "Large DIY hardware store. Part of the B&Q group. Large selection of tools, lighting, paints/wallpaper, decorating equipment, wood, cement etc."
• "Great location and services the community."
• "Organised and neat branch, lots of items to choose from."
• "The store contains a good range of pretty much all the hardware you could need, at competitive prices."
• "A very handy hardware and garden supply depot at Cricklewood with an excellent range of products and often amazing offers."

Cons:

• "The label under the sanding paper showed clearance price, but charged more."
• "Good to get all diy stuff. But annoying when I went to get a product that said they had 93 in stock but couldn't purchase it because they were all up high on a crate."
• "The garden is such a sad scene, most of the plants are not watered and neglected."
• "The sanding flap wheel useless, just wobbling on the axle for 3x more expensive than can buy on Amazon so that will return."
• "Staff not helpful and delivery system is a joke."
• "The car park is disgusting, full of litter and no love from B&Q and local stores."
• "No customer toilets either."

Pricing and Offers

Pros:

• "I normally wait for massive sales i.e., 3 for 2, some cracking deals to be had."
• "The quality of the products are quite good and the prices are very reasonable and cheap."
• "They usually have good offers."
• "Good range of products and good prices."
• "Great selection of what you need for DIY or professional."

Cons:

• "2.5 litres white one coat Dulux white costs £30 Vs. 25 litres white Dulux vinyl Matt £30."
• "Rude security staff untidy and generally messy, shelves empty."
• "some displays were quite untidy, difficult to find the correct price on some."
• "Pretty mediocre. Lots of out of stock items, many prices missing."
• "The worst service they sell things on click and go which is not even in stock and take payment and then a few hour email to say it’s out of stock."
• "This place always have a Few items available and the prices on the shelves for some products are not correct or have no price."
• "Its good and staff can be quite helpful only downside is that they have a lot of wrongly priced/displayed products."

Staff and Assistance

Pros:

• "a very helpful young man. His name was Rickon."
• "Nas is a star! Really needed some wood cut and although the machine was not operating (too early) he found the time to help me."
• "I cannot over-emphasise how helpful each and every staff member was."
• "Thank you Dylan for being so helpful."
• "The staff where very helpful in assisting me and locating the department I required."
• "Ioana was very helpful and extremely kind with great customer service."
• "The staff are extremely helpful and knowledgable."

Cons:

• "Like most places, some staff are helpful, others not so."
• "I find the general B&Q attitude always a bit irritating."
• "Few staff are helpful but the majority are not."
• "Visited on a Saturday afternoon. Must have been Kenny's day off. No staff on the aisles to assist."
• "TERRIBLE CUSTOMER EXPERIENCE, HUMILIATING."
• "I believe large organisations such as B & Q should have secret shoppers as when I was told to go upstairs for the item I was searching for, I felt I was bothering the assistant."
• "Sadly despite having the products i needed it was saddening to see staff were not experienced enough to offer help or advice."