chaiiwala Foleshill Road Reviews Summary

Food Quality

Pros:

• "I ordered loaded donuts with milk chocolate and Oreos, it was so delicious and yummy."
• "Halwa Puri was delicious. Halwa was spot on."
• "Loved samosa chat and of course the tea was amazing too!"
• "The chicken tikka in the nan was divine, karak chai top as always."
• "The Desi breakfast and the Kayak Chaii tea were delicious."
• "The authentic chai is really amazing and has got a lot of variety."
• "The chef makes the best, very nice, crispy and flavorful chicken pastries."

Cons:

• "Food was substandard and congrats on using Shana paratha from opus foods."
• "The sausage roll wasn't your traditional sausage roll, oh no this had lots of spices."
• "I ordered samosa chaat which was absolutely disgusting and looked nothing like the picture on their menu."
• "The paratha was overcooked, don't think it's made fresh, believe it's frozen and warmed up."
• "Disappointingly small portions and extortionate prices."
• "Nothing seems fresh, it’s all frozen food just reheated."
• "The dhaal was average at best."
• "The food is below average and service definitely poor."
• "The samosa was burnt and black on the outside, it was soaked in oil."
• "The masala chips with cheese were completely stuck to the paper."
• "The halwa poori is frozen paratha deep fried in oil."

Service

Pros:

• "The staff were really friendly and polite."
• "Was served by the most lovely waitress Sana."
• "Staffs are attentive and polite."
• "Great customer service, girl working at front was really friendly and helpful!"
• "Service is exceptional, very friendly and respectful."
• "The staff are lovely, always so attentive and friendly."
• "Excellent customer service by staff."

Cons:

• "Server was polite but not very friendly."
• "The customer service was very bad and all staff was chilling at the back."
• "Staff was not coming out for taking orders, tables were not clean and unhygienic."
• "One of your employees named SANA did not give us a nice greeting and was extremely unpleasant."
• "The staff don't want to agree they missed anything. Pathetic service."
• "Appalling experience!! Sana was very rude at serving."
• "Staff look very rushed & unorganized. No polite service standards."
• "Awful service and food. I had to wait 40 minutes for a samosa chaat."

Ambiance and Cleanliness

Pros:

• "The place is clean and tidy, not very big."
• "Decor is well lit with a cosy ambiance."
• "Very lovely decor interior lights etc."
• "Beautifully decorated, just loved the ambiance."
• "The store was clean and the vibes were immaculate."
• "The place was clean, ambiance was really good."

Cons:

• "Tables were not clean and unhygienic in nature."
• "To start with, the cleanliness of the store wasn’t up to the Chaiwala standards. All the tables were dirty."
• "Tables are rarely cleaned and I had to bin the stuff on the table before I could take a seat."
• "Upon arrival, there was a big waft of odor only recognizable as B.O, which was unpleasant."

Value for Money

Pros:

• "Cost me £10.5 which is reasonable."
• "The food and the prices are really reasonable."
• "The tea is delicious you just want more, the food is reasonably priced."

Cons:

• "It is a bit pricey so wouldn't become a regular."
• "Pricey bit."
• "Overpriced and overrated. Chaiwala in other cities are much nicer."
• "Disappointingly small portions and extortionate prices."
• "Feel ripped off badly and I’m still hungry after spending £25!!!!"