Mad Hatter Reviews Summary

Menu Variety

Pros:

• "The menu is amazing with lots of cocktails and beers."
• "Some interesting items on the menu along with more traditional options."
• "Plenty of stuff on the menu to choose from."
• "Nice food and a good variety which is well presented."
• "Food was great. I had the fish finger sandwich."
• "Great food, lovely atmosphere, have previously had a tea for 2 here which was amazing."
• "Food is amazing, possibly the best chicken burger I've had."
• "The menu and specials were excellent and my Ferrero rocha sundae was to die for."

Cons:

• "It was ok but not great like other reviews. Food was just about warm and was just not really tasty, a little bland."
• "The food/drink is pricey for some things and taste wise I would say it is a little average."
• "Didn't quite live up to the hype. Food is very tasty, but a bit more variety would be great."
• "Food was average at best, way over priced for the standard it was."
• "Food portions on panini's were good. Coleslaw portions need to be bigger for certain."
• "Shredded fried chicken with chips was not worth £11.95 in my opinion."
• "Very pricey for what you get, not as good as other reviews seem."
• "Had gin of the day with free mixer large £6.00 and a mocktail...was charged £14.90 when questioned the young staff member couldn't answer."

Service Quality

Pros:

• "Arrived not long after opening and was served quickly."
• "Great tasting fresh food, served by friendly polite staff in a quirky setting."
• "The lady that mostly served us was sooo helpful, friendly and had a sense of humour!"
• "Staff were lovely and friendly, well worth booking in advance, very busy."
• "Definitely will be returning! Especially for their famous freak shake."
• "Staff are always friendly but book ahead so you aren't disappointed."
• "Service is exemplary and the food is spot on!"
• "Our waitress today was attentive and friendly and everything was served reasonably quickly."

Cons:

• "The service was a little slow for the amount of staff on. Drinks came out at different times for everyone."
• "Didn't find the service particularly overly warm and friendly."
• "Let's get the disgruntle out of the way. The waitress wasn't very amenable, welcoming and abrupt!"
• "Zero atmosphere and food below standard. We wanted to sit inside but got ushered by staff to the outside dining area."
• "Upon arrival we we're told sit in the outside wooden log cabin with a fire, now that sounds lovely... think again! It was a shed in the garden with freezing cold seats."
• "Absolutely lovely food, however, staff seemed disorganised. Took them ages to clear the table."
• "The burgers were disappointing, I'd recommend sticking to something simple like a cob."
• "Service from the staff from start to finish. The main issue was the amount of plastic inside a toffee apple as part of a freakshake my 2 year old nearly choked on."

Atmosphere and Decor

Pros:

• "It has lovely decor, the menu is amazing and the milkshakes are divine!"
• "Homemade cake was good and the biscoff latte was a nice treat."
• "Only went in for a 'Freak Shake'. Very filling in a wonderful little café bar setting."
• "The decor and outside area was amazing to sit out."
• "Drinks were great, especially the children's hot chocolate and the non-dairy mills available for the latte. Decor was fantastic, a great theme!"
• "Great funky little place. Lovely cooked breakfast and our little girl had a stack of pancakes."
• "The interior is nice looking but unfortunately made inside space a little tight."
• "The Mad Hatter theme starts at the front door and ends there...apart from a few neon lights inside."

Cons:

• "The only plus was the view of the river. We had our dog with us as it said 'dog friendly'. We wanted to sit inside but got ushered by staff to the outside dining area."
• "The can that they used for utensils was a little out of place and didn't add to atmosphere."
• "Upon arrival we we're told sit in the outside wooden log cabin with a fire, now that sounds lovely... think again! It was a shed in the garden with freezing cold seats."
• "Zero atmosphere and food below standard."
• "It was like being abroad on holiday in their back garden, amazing seating and lighting. A treat for my daughter the cocktails were the best I've ever had."
• "Alright decor, but only murals hint at the mad hatter theme, could totally do more with the decor and props/ornaments."
• "Decor is different which was nice. Service was very slow and was pricey for what we had."
• "Customer service is terrible - walked in and not even looked at, not even acknowledged."