Palm Court Pavilion Reviews Summary

Food Quality

Pros:

• "The food was incredible and we couldn’t believe how quickly all 110 guests were served each course."
• "The food is excellent, including the breakfasts."
• "Which was very tasty, I particularly liked the kentucky cauliflower."
• "Lovely food and cakes."
• "Delicious, good portion roast dinners, fab nicely cooked kids food and lovely atmosphere."
• "The food was delicious."
• "Food was superb quality, flavoursome and presentation 100%."

Cons:

• "Very over priced. £7.99 for two under cooked eggs, spinach, one tomato, mushrooms, a teaspoon of beans (all cold) and one cremated vegetarian sausage."
• "The fish was anaemic and had soggy batter, no tartare sauce came out so had to ask."
• "Two had the roast, the red cabbage was so overpowered with aniseed that everything tasted of it."
• "The beef was advertised as medium rare. It wasn’t."
• "One of my party ordered the full English with scrambled egg. The egg could best be described as chopped lumps, not scrambled."
• "The afternoon tea had only a few mouthfuls worth of food with only 2 mini sandwiches each."
• "The burger was ok, but nothing special, and I had to pay £3 extra for one slice of bacon and a small square of cheese."

Service

Pros:

• "The staff were so friendly and welcoming and looked after us all evening."
• "The service was excellent."
• "Happy staff very obliging."
• "Staff are very pleasant and friendly."
• "The waitresses were friendly, polite and efficient, keeping the table topped up with water carafes."
• "Very helpful staff."
• "All staff very friendly good service and very clean."

Cons:

• "Service was very slow and wasn't even that busy."
• "The coffee isn't the tastiest and their service can be hit and miss - once sat for over half an hour waiting for two portions of tiramisu."
• "We waited over an hour for our meal. Mine was nice apart from the poached eggs were hard."
• "Bad experience today, chef was not accommodating for our toddler, when they always have been previously?"
• "The noise from the kitchen was so loud we couldn't hear the music so no atmosphere inside."
• "Upon raising these issues with staff, we were greeted with a rather rude attitude from the waiters."
• "We had to remind the serving staff twice to bring us a jug of water after initially requesting it."

Ambience & Location

Pros:

• "The outside marquee was beautifully decorated with huge plants and was perfect temperature."
• "The venue is lovely, a really nice place for breakfast or lunch in a lovely location."
• "It's like a secret little oasis."
• "Great scenery, superb food."
• "Beautiful atmosphere and a very nice staff."
• "Lovely location set right in the middle of Beach House Park."
• "A very pretty gazebo with lovely music & decoration."

Cons:

• "We were put outside in a very draughty and leaking marquee (my wife had drips down her neck)."
• "Leaky marquee; the evergreen jasmine looks like it took a knock in the hot summer."
• "Seating was a little close together for my liking, had to move a couple of times so that others could get to seats."
• "The decor is run-of-the-mill; there are no aspirations towards 'style' here as far as I can see."
• "The floor matting also looked grubby."
• "Another 10 mins went by before we were shown to a table which was slightly more accessible however I use the term accessible very loosely."
• "The issue is, when dealing with the manager, he is rude and dismissive of every situation."