Address: 473 Stratford Rd, Shirley, Solihull B90 4AD, United Kingdom
Phone: +441217453488
Rating: 3.6
based on 141 reviews.
Customer Service
Pros:
"customer service is usually on point."
"Extremely welcoming and friendly service.... All the staff seem happy and they really take great pride in delivering a great customer experience."
"The guy at the drive through is always really happy."
"Member of staff who serviced me was lovely, friendly and did everything well."
"Great staff, super-friendly and ready to deal with my inability to make a simple order."
"Never had an issue with this restaurant, I tend to order ahead on the app and when I arrive, the restaurant is clean, staff are friendly, they put the fast in fast food when I arrive and the food always comes out hot and well presented."
"The staff were friendly."
Cons:
"Why I wasn’t treated like other customers who ordered via drive through or via Deliveroo, are we also not important like other customers."
"SHE WAS VERY RUDE AND UNPROFESSIONAL!!!!!"
"He thought it would be a good idea to give me some attitude and moan about me changing my mind about ordering a drink."
"Spoke to the manager Reece. Completely disrespectful. Has no respect for customers or the people around him I am completely dissatisfied as a customer."
"Mr Singh the manager is very rude & dismissive towards customers -should be video recorded for behaviour problems."
"Today 26/07/2023 9:30pm came for dinner. One of staff indian lady she is very rude and aggressive."
"But the attitude of the manager was horrendous, what an attitude, extremely rude jobs worth."
Cleanliness
Pros:
"Popped in here and had a lovely snack. Service was quick. Place was clean and staff were friendly."
"Place was clean and staff were friendly."
"This restaurant is always spotlessly clean and I've never had a bad meal here to date."
"Generally a pretty clean place, which I was quite impressed with."
"For a KFC restaurant this is one of the better ones. It's modern and very clean looking."
"Restaurant was clean."
Cons:
"Tables & chairs not completely clean cleaner around possibly just not got round to all areas."
"Shame to witness big burly staff come in from front door non uniformed straight to the front desk and began packing order without washing hands and hands touching top of chips, very unhygienic!"
"They were messy and the actual toilets were full of toilet paper and had not been flushed plus paper on the floor."
"You just need to avoid going to the toilets if possible as their general cleanliness is far from acceptable."
"Next the tabil dirty bin augly enverment."
"Quite dirty for an eating establishment."
"Restaurant was flithy. Must have been a busy service but mess every where."
Food Quality
Pros:
"The chicken was well cooked and it was quick service."
"Would recommend the big daddy box meal with the gravy as it is fabulous."
"Lovely staff serving what you expect from KFC everywhere around the world."
"The food here is good it is well cooked served hot and very quickly."
"food has generally been of good quality."
"Food was great- was served piping hot, they give plenty of fries and chicken always tastes fresh."
"The food always comes out hot and well presented."
Cons:
"There is an odd taste to Kfc Shirley which i now try to avoid."
"Chicken is 90% of the times, thinly coated, various shades of fried. Skin falling off."
"Food poisoning from the spicy chicken wings, 30/12/22, we had a very large order, only 2 of us had the wings, we are in pain and very upset."
"Bought one was greasy really cheap horrible chicken."
"My food was cold & dry."
"The chicken this KFC outlet makes & sells is nothing like KFC ---- very bland flavor. Poorly coated. No quality standardization."
"Food was cold, fries were dry and chicken and burger was cold, Pepsi tasted like sugary water."
Order Accuracy
Pros:
"Never had an issue with this restaurant, I tend to order ahead on the app and when I arrive, the food always comes out hot and well presented."
"Order didn't take long to arrive we will use this place again soon."