"A lady today called PAULA in bullring nandos. she was very helpful and polite. she has a high level of customer service."
"One of the more senior members of staff, who might have been the branch manager, offered me a Nando’s card which gives me discounts/special offers & I thought that was brilliant!"
"Great staff, great food & atmosphere is lovely."
"This is my favourite Nando’s to go to and I’ve never been disappointed."
"The environment inside is very welcoming, customer service really good."
Cons:
"The place is always a sh*t tip and is run like a bunch of mates having a bash at their council flat."
"Never have I experienced such rudeness at any Nando’s branch so I’d suggest to avoid this branch."
"Rudest staff I have encountered and absolutely terrible service, no one explained that the table would be given up if 15 mins late."
"Most of the staff was rude and ignored us every time we called them when they walked passed."
"We were very disappointed with very rude customer service, not being very helpful or friendly and didn't even get asked how our meal was."
"Encountered a very rude lady working the till."
"Rude manager Jess."
Food Quality
Pros:
"Probably the first Nando’s for the food to be actually spicy all the way through."
"I had the chance to try their famous peri-peri chicken, and it was cooked to perfection, with just the right amount of heat and juicy flavour."
"Well cooked food served quickly on a Saturday evening and in order."
"The chicken was cooked well with the always satisfying Nando's sauce and the chips were seasoned well."
"Ordered a sunset burger and the juicy chicken thighs inside were cooked to perfection."
"When the food arrived the quality of our meals were outstanding."
"I ordered butterfly chicken, fries and rainbow coleslaw. Delicious."
Cons:
"Portions are smaller."
"The chicken was tough."
"Unfortunately our chicken was extremely dry too..never have we ever tasted dry chicken at Nando's but today we did!!"
"The coke was diluted so much it looked orange and didn't even taste like coke."
"I order my food and from the first bit it was undercooked part of the chicken was raw."
"Definitely the most spacious, cleanliness was good."
"The place was clean and smelt nice."
"Toilets were clean too."
Cons:
"Tables were left dirty."
"Floor filthy under table and it's only 3.30pm."
"Restaurant was ok but run down. Seats ripped, food on chairs left, toilets dirty."
"I saw one of the workers wipe off a chair with a cloth and then wipe off the table with the same cloth disgusting."
"Saw tables left uncleared by staff for over 15 minutes."
"Also toilets were filthy there were a few flies very disgusting."
"Tables were left dirty, a ridiculous wait time on food."
Management
Pros:
"Clearly a good manager in place."
"Staff very polite and the manager in particular is a legend. Any slight bit of inconvenience he’s quick to make right."
"Nando’s never disappoints but what stood out at this Nando’s was the service particularly from the manager."
"The Romanian manager stood out with exceptional service, making our visit truly enjoyable."
"The staff here are amazing, we were always checked on and well attended to, even in peak times."
Cons:
"The manager didn't offer anything said we have paid Already and cudnt do anything."
"Rude manager Jess."
"Andrejas has no business being in management or customer service."
"Cant recommend somewhere that’s managed by people that can’t open on time and make people wait around for them to sort their stuff out."
"Manager who served my husband at the till was very unhelpful and dismissive."
"However the floor manager and general manager said this was unacceptable, told us to get out and said we weren’t welcome there."
"The Shop Floor Manager with the fancy Moustache was very keen on speaking with his female staff rather than greeting, welcoming and bidding his customers farewell."
Wait Times
Pros:
"Waiting times were short."
"The food always comes out fast so you won’t be waiting too long & it never disappointing."
"Despite always being busy, the food is ready in no time."
"When you do have to wait - it isn't for very long."
"The food was served promptly once ordered."
Cons:
"Waited for 52 mins (after the 42) for the chocolate cake to arrive."
"Terrible service! I was made to wait hours."
"After waiting just under 40 minutes after my pick up I finally gave up and asked for a refund."
"1 hour and 15 minutes we had to wait for our takeaway!"
"I waited in the line for 25 minutes, and it took 33 minutes for food to come."
"Waited 45 minutes for the food to arrive."
"Horrible service, almost an hour to get our food."