The Bottle Kiln Reviews Summary

Accessibility

Pros:

• "Once inside apart from the doors being a little heavy all is accessible."
• "Accessibility is pretty good here, there is a ramp to the main door or some small steps with a rail."

Cons:

• "Getting around the Bottle Kiln is difficult if you're disabled in either a wheelchair or using a walker."
• "No tables outside so we sat inside."
• "There are two levels to the cafe so wheelchair users may struggle to get there without going back outside and I believe the toilets are also in the upper part so there must be a way for wheelchair users to get there."

Service

Pros:

• "The staff are a dream! Lots of ideas for presents ranging from low to high prices."
• "The staff were really helpful with helping me and super understanding."
• "Service was friendly and it was clear many of the customers were regulars."
• "Really friendly people working there especially Diane who looked after us so well."
• "The staff are extremely friendly, well mannered and helpful, there is no pressure to move on so you can enjoy your visit."

Cons:

• "No apology when we raised this and it took about 5 minutes for the last piece of cake to come as there was no rush from the staff to cut it or bring it over."
• "The assistant was rude to my best friend with such a mightier than thou attitude my best friend put back what she was going to purchase on principle."
• "The miserable sales assistant in the shop (lady with curly hair) couldn’t have been more unfriendly."
• "Was spoken to like we were children and told a dozen times about the covid procedures by the same very bossy lady."
• "Atrocious attitude by Diane who served us."
• "The staff in the eating area were slightly less enthusiastic than in the shop but still polite and friendly."
• "They do not make you feel welcome to the shop just stare at you like you are a criminal about to rob them."

Food Quality

Pros:

• "The cafe has really nice quiches / pies served with salad - it's they're known for."
• "Highly Recommended.... Don't forget to take a slice of cake home 😋 😉"
• "We ate a EOTHO meal this evening which was of the highest quality."
• "You will not find a nicer tasting quiche anywhere else."
• "The BK specialises in quiches, frittatas and pies... all home made and all delicious."
• "Food fantastic but they really ought to hide the 🍰."
• "The food is beautiful and definitely worth it."

Cons:

• "Food portions were enormous which is recommend they cut down, or share food for sure!"
• "My husband's mushrooms on toast were fine, but the three of us who had Welsh Rarebit were disappointed."
• "Breakfast is non existent unless you want healthy or cake??!"
• "Our order was simple but it took 3 visits to our table before it was correct."
• "The kitchen had run out of quite a lot of key elements to their menu offer ... at 1pm?"
• "We had quiche and salad which we've had many times before, but was very disappointed this time."
• "Quiche was soggy from too long in microwave and salad not as good as previous times."