Glyn Hopkin Nissan Cambridge Reviews Summary

Customer Service

Pros:

• "We had excellent service."
• "I took my car to be checked out, I was greeted by a very nice young lady who calmed nervous anxiety."
• "Thanks also to the sales team, Bailey, Samuel & Toby who were all excellent too, when I enquired about a new vehicle."
• "We would highly recommend Glyn Hopkin Nissan in Cambridge. Friendly, helpful and great communication."
• "The staff here are very professional. All queries are dealt with in a friendly and professional manner."
• "Kat gets at least a 14 out of 10 for her exceptional customer service and really has gone above and beyond for me."
• "I am absolutely amazed by the staff customer service especially Joe Brown, who actually took his time to explain things to me."

Cons:

• "These people are amateurs and pathetic."
• "Poor customer service, got referred to as mate and Mr/sir."
• "If I could give them 0 stars I would. They're great at selling you a car, however the post sales is dreadful."
• "Poor after sales, lots of lies did not fulfil their contractual obligations regarding the preparation of the car prior to delivery."
• "The service advisor didn't have a clue what he was doing."
• "You don't get a sense of personalised or proactive service, it's very slow/robotic."
• "A complete and utter disgrace. Glyn Hopkin treats its customers like dirt."

Sales Experience

Pros:

• "Best dealership I have ever used. Very professional. Great customer service. Nothing too much trouble."
• "5 stars for Glyn Hopkins and Toby! The service and after care have been first class."
• "Can't rate the sales guys enough, even though I wasn't buying a car my son really wanted to sit in the GTR they had in the showroom, they got us the keys, let us take photos."
• "I bought a Qashqai N-Tec from them. Our salesman, Harry, really went the extra mile."
• "I felt that the salesman Ashley Abrahams & all the people I met were very helpful & willing to go the extra mile."
• "I bought a car at Glyn Hopkin Cambridge and I was very happy with the service provided."
• "I'm very happy with my new car and the service I've received."

Cons:

• "Have just ordered my first Nissan with Neil. When I first visited I was put off by a pushy sales man who I found very rude."
• "Glyn Hopkin Cambridge and Nissan UK have no concept of the meaning of customer care."
• "Had a terrible experience with Glyn Hopkin in Cambridge."
• "Appalling non existent service from Glyn Hopkin Nissan services."
• "Update 2022: after their many attempts to get me to swap my car in early I gave in and ordered a new car, but the 'salesman' gave no thought to what I wanted."
• "Bad salesmen who haven't a clue how to entice you into buying a car"
• "Worse experience ever buying a car, had to do the manager Stuart's job for him."

Vehicle Quality

Pros:

• "It’s my third Qashqai…. What can I say? I love them!"
• "We also have a great car!"
• "The car itself is lovely."
• "As for the Leaf itself? I love it."
• "I am extremely happy with my new car."
• "This is my third juke from the above garage no problems at all"
• "I love my new car and would recommend to anyone."

Cons:

• "The car eventually didn't start at all and so I was without a car for a week, it has just been in to be told no faults but I need a new repair kit and windscreen wipers."
• "The car was in & out the workshop on numerous times & although they done work on it I Was constantly told there was no fault & sent away with my car not being repaired."
• "The car was involved in a serious incident... the car suddenly revved up and shot backwards with no one at the controls."
• "We then discovered we had several problems with the vehicle... the computer system wasn't fixed for 3 months."
• "Bought a car...after a recall and 'fixing' of electrics after a bump, still not right and now boot won't lock and spark light coming on."
• "Having had the 2020 juke Tekna for almost six months we are still waiting to experience a car that has no faults."
• "The car showed all sorts of issues including air con completely empty and brakes with constant squeak."

Communication

Pros:

• "Car delivered when told and went through the car settings"
• "I've always spoken to a person that is knowledgeable, capable and friendly."
• "John and colleague on the service desk were as helpful as can be."
• "Very warm and friendly sales people; lots of support and care taken over getting my second hand LEAF ready."
• "I am looking forward to several years of trouble-free ownership."
• "I have had good immediate aftercare, with follow up phone calls checking all is OK."
• "The service and advice we received from salesman Toby Cooke was excellent."

Cons:

• "Friendly staff, but can be difficult to get ahold of someone."
• "I have been trying to contact them since 10 days to talk about the insurance packages that I have purchased when I bought the car."
• "18th July 2023 UPDATE: -No response from the manager -No communication at all."
• "I warn other customers to stay away from mileage cars they sell since at least some clearly have some fundamental faults that Nissan refuses to fix."
• "I am still waiting for an update on any repairs and to having my calls returned and my emails answered."
• "Terrible telephone system, after 5 or 6 options to get through to the service department I eventually got through to call centre who were very unhelpful and transferred me to Cambridge branch, then I got cut off!"
• "No updates, had to chase continuously, services/repairs do not answer phone calls or emails."