Address: 28 Upton Ln, London, E7 9LN, United Kingdom
Phone: +442085866688
Rating: 3.6
based on 132 reviews.
Food Quality
Pros:
"Highlights are Pizza, lamb donner, grilled burger and Ala Whopper Burger."
"Wings as always were nice with a nice sensation."
"Pizzas are really good and topped generously."
"Everything we had was fresh and tasty. The pizza was piping hot and tasted nice."
"Their one person, vegetarian pizza is very good and cooked well including the dough."
"excellent doner kebab gta be the best ive come across a very succulent well marinated."
"Yesterday i ordered a pizza which tasted great the dough did feel a lil heavy however the bbq sauce was perfect."
Cons:
"The food was nasty like nothing. Our guest hated the food and the pizza, garlic bread and the potato wedges wasn't cooked properly... Hated the food, very poor service, very bad, nasty food......"
"I would give 0 if that was an option. Awful, tasteless pizza."
"Went at about 10pm on 23rd March and the chicken was literally freezing, not even slightly warm."
"their chicken chow mein was frankly disgusting."
"The chops arrived completely burned like charcoal."
"Food was very bad disappointed when it was delivered it was cold and the chips wasn't even cooked and the chops were tasteless."
"The whole grilled chicken was extremely dry, hard and chewy."
Customer Service
Pros:
"Excellent service - picked up 4 perfect pizza's for a madrasah party today."
"Amazing customer service the staff could speak fluent in 2 languages and the shop was very clean the food was delivered in 15 minutes with the food steaming and the food was delicious never been let down since I was a child."
"The customer service of new staff is brilliant."
"Very lovely customer service, helpful staff, everyone was super friendly."
"The staff were also pretty friendly and helpful."
"Taste is very nice. moreover, the young man shoaib is very friendly."
"The customer service of new staff is brilliant. They have also got great deals on uber eats if you prefer delivery."
Cons:
"Absolutely rubbish, very poor customer service."
"Worst customer service I've ever experienced."
"absolute rubbish! rubbish customer service, took the bloody guy 30 mins to explain the prices and offers."
"Behaviour is just worse 😫😫😫😫😡😡😡"
"The guy seems to think he's a big shot while working in his dad's chicken shop. Worst customer service skills anywhere - rude both in person and when ordering over the phone."
"In my 30 years on this planet this has to be the worst customer service experience i have ever come across."
"The person I contacted was very rude and was not helpful at all."
Hygiene
Pros:
"the shop was very clean."
Cons:
"this shop must be the most unhygienic shop in Forest Gate. There was grease and dirt everywhere."
"the place is absolutely disgusting and filthy with dirt on the walls, floors and counters."
"Honestly, do NOT go this shop. Stay far far away from it and just don't come here. The hygiene is so so disgusting."
"The hygiene is really bad and the place looks like it hasn’t been cleaned for ages."
"This place looks like its not been cleaned at all and people just come and go when ur eating upstairs."
"I saw a rat come out of the kitchen and instantly lost my apetite whilst eating."
"I found cockroaches inside the pizza."
Delivery & Order Accuracy
Pros:
"the food was delivered in 15 minutes with the food steaming."
"Delivery can take a while as it is very popular place. So order earlier just to be safe."
"Update food came after 2 and half hours without any communication but food tasted amazing and fresh."
Cons:
"The worst experience ever. 2 hours and 30 minutes late."
"Placed order at 20:00 to break fast for 21:25 still hasn't come nearly 2 hrs late and do not pick up their phones."
"Was told delivery will come in 45 min. The food arrived in 1h and 45 min."
"They took 2 hours to deliver and when I was calling as to ask why they had the audacity to hang up."
"On this occasion like so many other times; they forget to deliver 3 out of the 4 portions of chips ordered and the 1.5ltr drink."
"Waited for 70mins and then the wrong order turns up."
"At least 85% of time, the order is wrong...missing items."
Pricing
Pros:
"Pizza was ok, nothing great. They add a good amount of sauce on their pizzas which is better than others. Quality isn't great, price is good."
"The prices are decent for the size of pizza you get however they are very tight on the toppings."
"Price of food is definitely good value for money."
Cons:
"The 7 inch pizza used to be about £2 then changed to £2.20 in less than a few months and again, less than a month it changed to £2.50 then £3."
"You pay a lot for the food you want especially in these economic turbulent times."
"When you order for example a large doner they will make it a small charging full price for a large."