Burnley Medical Practice Reviews Summary

Appointment Availability

Pros:

• "Needed to get an urgent appointment and was not disappointed with an appointment 2 hrs later."
• "Today I popped in for a test. The service was impeccable."

Cons:

• "It's impossible to get an appointment or to see your doctor here."
• "I have been waiting for an x-ray result for months back in June."
• "Absolutely shocking how no one answers the phone for hours."
• "Infuriating to get through to."
• "I was informed to call the GP today to book an appointment for the day and I called when they opened at 8am, after 2 hours of waiting they cut the call on me."

Staff and Service Quality

Pros:

• "Dr. who saw my husband did a thorough review and could not have asked him to do any more."
• "Burnley Medical Practice have always looked after myself and my family with care and kindness."
• "The doctor we seen today was extremely helpful caring and compassionate."

Cons:

• "One of the worst GP's in the area."
• "Referrals get lost, no one takes accountability."
• "Can't chase referrals, app doesn't work, phone lines waiting up to 2hrs and receptionists with an attitude."
• "The receptionist does not answer the phone, they are just sitting down and chatting with each other."

Professionalism and Compassion

Pros:

• "So professional al and friendly."
• "Highly recommend."

Cons:

• "I went to an appointment and left feeling like the doctor had assaulted me as she was just very aggressive."
• "No one takes accountability."
• "Now I have to go there to get my results. Literally useless."

Accessibility and Responsiveness

Pros:

• "I was also given a blood pressure test and got to see the doctor to have a chat."

Cons:

• "They don’t try to accommodate to anyone’s needs."
• "The APP never functions well and you always have to wait hours on the phone if you want to speak to receptionist."

IT Systems and Efficiency

Pros:

• "Anna behind receptionist couldn’t have been more helpful and efficient."

Cons:

• "The Dr iq app is only on for the first 3-4 h of the day and after it suddenly becomes unavailable to send messages."
• "Dr IQ is the most useless app ever!!"
• "Useless on all fronts."

Overall Satisfaction

Pros:

• "Cannot stress enough how happy we are with the service provided by Burnley Medical Practice."
• "This Practice is very efficient and the staff are courteous!"

Cons:

• "THE WORSE, repeat THE WORSE GP."
• "Absolutely terrible, I’ve been going to the gp for moths and taking everything they’ve been prescribing (sadly nothing seems to be helping me)."
• "The worst doctors surgery i have ever encountered."

Recommendations

Pros:

• "So happy with this practice I highly recommended."

Cons:

• "PLEASE PLEASE PLEASE AVOID IT IF YOU CARE FOR YOUR HEALTH!!!!!!!!!!"
• "I advise everyone reading these reviews to avoid this practice at all costs."

Administrative Efficiency

Pros:

• "However the doctors are good and kind but the receptionists are rubbish."

Cons:

• "Been hung up on without a word when I was civil and polite to them."
• "They are taking a lot people in a way to get more money from NHS but they don’t have enough doctors."
• "Don’t even get me started on prescriptions."

Follow-up and Aftercare

Pros:

• "At least after surgery, the follow-up was good and comprehensive."

Cons:

• "They don’t follow up with you unless you chase them which is very poor."
• "I had a surgery and was told I would be called for a follow up but no one ever did."
• "Was sent home with a severe infection and no follow up."

Technology and Online Services

Pros:

• "Online prescription requests are a big plus."

Cons:

• "Online services might as well not exist."
• "Every time I try to book online it tells me there are no available slots."
• "The online system is a joke, it never works."