KFC Warrington - Sankey Way Reviews Summary

Order Accuracy

Pros:

• "I prefer this one to any other KFC I have been in, Parking good, great location, delicious food, I love Zingers here,staff are very friendly, very efficient area around restaurant was clean as was the shop."

Cons:

• "Order always wrong/ short of food. 4 different orders."
• "35 minutes later the order arrives and we head home to find that the order was incorrect."
• "Got home and large popcorn chicken missing, rang shop no answer."
• "Our order was wrong for four people and it looked liked it hadn't been cleaned from the day before."
• "2 trilogy boxes both sides missing and wrong sauces."
• "Ordered 2 boneless chicken meals, one a zinger tower meal, and two popcorn chickens when i arrived home i realized that they had forgotten both my chicken poppers."
• "Just used drive in, 2 trilogy boxes both sides missing and wrong sauces."
• "Ordered through Just Eat, sauces that were ordered with the meal weren't included."

Customer Service

Pros:

• "A nice, clean little KFC. We ate in and it wasn't too busy. The staff were very friendly and helpful."

Cons:

• "Staff need a basic education and learn to count."
• "No wonder this place has so many negative reviews. Disorganised and chaotic is what I witnessed."
• "Just had a home delivery that was short so tried to resolve by going into the store only to be greeted by an arrogant manager called Sean."
• "Yet again a forgotten item, spoke to the lad on check out to please double check my order as stuff was missing last time, got home and large popcorn chicken missing, rang shop no answer."
• "RUDE STAFF, repeat my missing food also there so called manager LUCY has zero people skills."
• "Food was cold. No apology given by the staff, instead only received the new burger back."
• "Waited five mins for them to cook fresh fries while my burgers sat on a tray getting cold."
• "Staff didn't apologise for the wait, some were just standing around doing nothing."

Cleanliness and Hygiene

Pros:

• "A nice, clean little KFC. We ate in and it wasn't too busy. The staff were very friendly and helpful."

Cons:

• "Dirty place, service very slow, nobody from staff in the eating area to clean so dirty tables."
• "Our order was wrong for four people and it looked liked it hadn't been cleaned from the day before."
• "Not sure what was up today at kfc today, despite it not being busy. Our order was wrong for four people and it looked liked it hadn't been cleaned from the day before."
• "Tables not clean, food on the floor as is usual for fast food places."
• "Toilets blocked, smell was awful and the cleaner must have taken the day off."
• "The last time we visited food was luke warm and Pepsi was flat."
• "The toilets in this place are absolutely disgusting, they clearly haven't been cleaned in days if not weeks."
• "Walked and it was dirty, food all over floor and tables, bin over flowing."

Food Quality

Pros:

• "Food lovely as always. Kiosk playing up and said the order hadn't been placed."

Cons:

• "Food is low quality compared to other KFC's."
• "35 minutes later the order arrives and we head home to find that the order was incorrect. Fries missing and 10pc bucket was only 6pc. Food was cold."
• "This isn’t very good. Wait time in drive through is too long. If it was very good tasting i would rate higher but no,it’s not good food."
• "Waited five mins for them to cook fresh fries while my burgers sat on a tray getting cold."
• "Food very obviously end of shift standard; warmish, chewy, chips floppy and smashed around."
• "Really bad service, from cold and soggy food to order incomplete."
• "Fries looked dark and soggy. Chicken in a burger dry."
• "Absolutely awful ..... Thirty minute wait for chicken .... Not a napkin in the whole store ... No toilet paper .... No nothing of any use ....clueless staff .... Dirty tables and just a terrible experience. Avoid at all costs !"