London Appliances Reviews Summary

Customer Service

Pros:

• "They have an excellent understanding of the products that they are selling and are able to explain the differences without using a lot of 'jargon'."
• "Aadil was brilliant... he was patient, very knowledgeable about the products, double checked the specifics of every product to ensure they were exactly what I wanted."
• "The two owners make you feel very welcome and let you know that they will do their best to find something that will suit your needs."
• "Staff from in shop to delivery team, all super friendly."
• "The team here are super helpful."
• "Quick to answer telephone with knowledgeable, helpful and friendly sales staff."
• "The staff here were really helpful in helping us make the right choice."

Cons:

• "This companies after sales service is dreadful, kept promising they will have the product in stock."
• "I would not recommend using this organisation. They only give you 5 hour time slots & there is little flexibility."
• "Poor workmanship, lack of care or any actual product knowledge and an attitude that verges on intimidating."
• "The customer service are very poor... when I ordered washing machine the offer me with fitting but the installation man he didn't fix it he is a liar."
• "Stay away! Extremely poor customer service! Whilst talking to me they would start texting or picking up phone calls and talking over me."
• "Very rude and incompetent customer service, they seem incapable of delivering a washing machine."
• "Customer services are non-existent and rude."

Delivery & Installation

Pros:

• "I had previously ordered a double door fridge freezer from currys an aol an both would not deliver because I had about 6 / 7 steps but it was not a problem for these guys they did it with no bother."
• "Very satisfied customer today, delivery on time and very friendly and kind staff."
• "Delivery and fitting day is agreed on before you buy."
• "Really impressed with the service installing an integrated under counter fridge in an awkward position."
• "would recommend 200%, extremely quick installation, brilliant guys."
• "They carried it up 2 floors and installed and took away my old one within 20mins!"
• "The gentlemen who delivered the fridge were super efficient and kind - carried the fridge all the way up to the top floor where I live."

Cons:

• "The dishwasher failed after 2 days and produced an E15 fault (anti flooding alert)."
• "London Appliances installed my new washing machine and managed to disconnect the water supply to my dishwasher in the process."
• "I got a missed call at 2.15pm to say the plumber had come at 12.30 but as I wasn't in he put it down as a failed delivery."
• "They threw our washing machine down our flight of stairs in our home and left it blocking our path out of the door."
• "Very poor service. They told me that they're coming and didn't without any notice."
• "They give you a delivery date and time then they don’t show up full of lies i was told to wait 2weeks for my fridge freezer which i have it still didn’t show up!"
• "Shockingly poor service. Ordered an integrated washing machine. Installation came part of the product, but it was never installed properly."

Pricing & Offers

Pros:

• "I ordered a new Indesit Washer Dryer at an extremely competitive price which I am very happy with."
• "Went in to order a HOTPOINT WMFUG863G - price was a lot cheaper than what Currys has it on sale for."
• "Bought my hotpoint washing machine fridge and tumble dryer from this place. All comes with 10yrs parts warranty and also beat all prices of Currys and other places."
• "And an added bonus... I was able to sign up for a repayment scheme with 0% interest."
• "No extra hidden charges from the original quoted price."
• "Even if you see something in Curry's Applliance.com that you like just bring the details and we will definitely beat the price."
• "A great range of products, which are sensibly priced."

Cons:

• "AVOID!ABSOLUTELY DISGUSTING SERVICE. LIES LIES N FULL OF LIES. THEY JUST WANT TO SELL. LIED ABOUT THE ITEM, LIED ABOUT DELIVERY TIME."
• "They're not cheap either."
• "They must be selling faulty products. I sent one washer dryer back due to it leaking from the door. The replacement did exactly the same thing."
• "These people are flogging damaged goods. Beware people they just want your money they don't care about anything else."
• "Liars, there is not a next day delivery."
• "They let me down with the hob delivery because they are using DPD, which did not bother to either try to leave the item with a neighbour."
• "Lied to me about Washing Machine being on special offer."