Belvoir Birmingham Central Reviews Summary

Customer Service

Pros:

• "Anytime I had a question major was available to answer any of my concerns."
• "Major and his team have been brilliant from start to finish."
• "Belvoir Birmingham Central company always provide professional standards and act promptly to any issues."
• "Any issues are dealt with promptly and even the contractors enjoy dealing with her. Ask for Charlie!"
• "Been dealing with estate agents for a long time and Charlie Rogers is a breath of fresh air, considerate, efficient and more importantly very good at her job."
• "The staff is very helpful and kind in resolving any problem might occur to my apartment."
• "I must say it was very refreshing to deal with someone who was so helpful."

Cons:

• "Slow to respond to disrepair that are urgent."
• "They will also threaten to evict you with no legal reasoning by screaming at you over the phone and not follow up with anything in writing."
• "They have good properties on their website but their customer serviced isn’t welcoming at all and rude."
• "Very disappointed with the service I received. First, I am spoken to rudely by the women on the phone, who constantly tried to catch me out."
• "The customer service is so so poor, unprofessional and simply unacceptable."
• "Probably one of the worst experiences I've had from an estate agents."
• "Had such an awful experience with this company! Extremely poor communication during the tenancy."

Property Management

Pros:

• "Belvoir Birmingham have been really helpful and supportive in renting out and managing my properties."
• "Absolutely trustworthy property agent in Birmingham."
• "Great agency, smooth swift experience with them."
• "They have their own contractors which I have just used, but are cool with sources recommended by the owner."
• "The property you recommended not only met but exceeded all my expectations."
• "Used Belvoir for several years... their service has been professional, and courteous."
• "Ive recently rented out my property with the help of Belvoir through their fully managed service."

Cons:

• "Belvoir allowed me to move into a property that they knew had a mouse infestation."
• "Then, we take time out of work (only weekdays 9-5 is available) to attend this viewing, only to get there and find out that the viewings been cancelled?"
• "We had a mould issue in the property which was taken very seriously and acted upon immediately and all steps taken to prevent and remove mould."
• "When we moved in, the apartment was in a total state of disrepair and was dirty."
• "They are not professional and deceive tenants and have unusual clause in their rent contracts."
• "Requests for repairs in the flat are being ignored, furniture they promised to purchase is non-existent."
• "Now they are refusing to give me my deposit back due to lies told upon check out!"

Professionalism

Pros:

• "Id also like to state that Charlene is the only good and helpful person in the company."
• "Manager mahil - I can only echo what other clients has said in regards to how Mahil deals with clients. Doesn't take constructive criticism very well unfortunately."
• "Very professional kept me informed and worked hard to minimise the maintenance costs etc for me."
• "Always finding a suitable tenant quickly and dealing with any maintenance issues immediately."
• "By far the best estate agent that I've ever had the pleasure to deal with."
• "Rented a property through them for over a year and throughout the whole process they were brilliant."
• "Booked 2 consecutive viewings a week in advance, confirmed meeting point, received no confirmation."

Cons:

• "I had the unfortunate experience of dealing with this property agent, and I can't express how terrible it was."
• "They were incredibly helpful, responded quickly when issues arose and kept us informed of what was going on."
• "Had a very poor experience with this company when I went to view a flat."
• "We drove 1.5 hours for the viewing but the person Major Mahil was so inconsiderate and rude when we called for rescheduling."
• "Totally unprofessional and irresponsible agency, where the agents behave to clients with no respect."
• "Unprofessional and not respecting people."
• "A very incompetent company who have caused me a lot of frustration my condition had worsened."