Ms Perfect Reviews Summary

Customer Service

Pros:

• "I get my eyebrows and nails done here every week, the staff are exceptional at what they do and very friendly!"
• "Mrs has been going here for a while and highly recommends this place to everyone. A great environment, competitive pricing, and first class service can always be expected."
• "They are amazing and soo accomodating and friendly!"
• "The team are very knowledgeable and Always offer a warm welcome."
• "Always friendly and professional. Listens carefully to customers and will always try to fit you in if they can."
• "The staff are very good at what they do, they have a real passion for their job and are always friendly and welcoming."
• "Came here with my gf, she loved it- the service is inimitable. The staff are really welcoming! And most of all, it's reasonably priced! I'd definitely recommend visiting."

Cons:

• "Really really disappointed for lack of customer service especially loyal and regular customers."
• "Staff take a long time to see to their customers. Too busy talking amongst each other whilst doing customers treatments."
• "Really appalled by the nonchalant attitude of staff the very first time I went into the Dartford branch."
• "Very disappointing experience. Unprofessional staff."
• "I certainly do not feel enticed to visit again and it’s a shame as it is local to me. Cherry on top the lady kept coughing and seemed unwell and I know mask is not mandatory anymore but after everything if you are unwell put a mask on instead of coughing all over your customers."
• "I was told that I didn't need to book even though I called to ask for an appointment. I showed up at 5 and the shop says 5:30. The lady was clearly in a hurry to rush and go home."
• "Waited 20 mins and was fed up of waiting and watching staff take their time."

Hygiene

Pros:

• "Professional, super clean and friendly salon."

Cons:

• "Also the hygiene in the shop looked questionable."

Quality of Service

Pros:

• "I had gel nails for the first time here about 3 weeks ago. Went back today for a change of colour. What an amazing job they do."
• "Fab for last minute brow appointment (walk in system works very quickly and efficiently even when busy)."
• "If you’re looking for a quick, thorough wax with minimal pain, ask for Seema- a professional that’s superb in her field."
• "Great beauty salon have had nails, eyebrows and lashes done in the Dartford branch and I’m always happy with the results and all the staff are welcoming."
• "I recently visited Alka to get my eyebrows threaded, and I was blown away by the results."
• "Great prices, great service, great results. Perfect all round."
• "Been going here for a while to get my eyebrows threaded and tinted. Went there today for the same and mentioned my usual beautician couldn't fit me in for a a wax and I was going in holiday in a few days Shabahg fit me in there and then!"