Address: Stratford Road Shirley, Shirley, Solihull B90 3BW, United Kingdom
Phone: +441217441021
Rating: 4.2
based on 266 reviews.
Staff Service
Pros:
"As always, staff were courteous, attentive and the place spotlessly clean."
"Staff excellent as usual didn't get the young man's name but it seemed at times he was on a skateboard always available to everyone's needs."
"Thank you all staff& chefs at the plume for fantastic Birthday (6/3/2023) Bash for me& my family& Quests."
"Nice pub with really good carvery serving delicious roast gammon, turkey and beef with big choices of vegetable side dish."
"The pub is clean well decored very friendly staff."
"Food was excellent. The chef is always incredibly attentive."
"Always a pleasure to be greeted and welcomed so warmly."
Cons:
"Terrible service. Bar staff were talking to each other rather than serving customers."
"Awful service from the start. When I first walked through the door I couldn’t find the entrance, had to walk all the way behind the building."
"Service today was poor we sat for a good 10 mins for drinks order to be taken whilst waitress was standing doing nothing."
"Staff walking around eating the food, chef walked past twice with his fingers around his mouth and nose."
"Staff seemed not bothered and like it was an inconvenience to serve us."
"Rude staff, miserable experience. Total nightmare full of unnecessary waits."
"I must say today was shocking no customer service at all from our server!"
Food Quality
Pros:
"The food is always fresh and tasty!"
"Carvery was delicious& pizzas ect & everyone singing me wishes."
"Food is fresh - tasty and always beautifully presented."
"Pizza was delicious and fresh! And carvery, looked amazing, my son ate it all up!! And asked for more!!"
"The food itself was really nice, hot, tasty and filling too."
"The pudding was by far the best part of the meal, apple tart crumble with custard."
"Fantastic carvery, really good quality at a great price."
Cons:
"Today food was awful very bland and beef had sinew through it so couldn't eat it."
"The roast potatoes were hard and leathery, the vegetables watery and the gravy only Luke warm."
"The food wasn't the best, 1 of the meats ran out with a 30 min wait but we weren't allowed an extra slice of the other meats."
"Quality of roast dinner was shocking."
"The food was disappointing with shriveled up sausages that had being left all day, dry Yorkshire pudding."
"All the vegetables were mushy and overcooked which resulted in them being tasteless.. The beef was dry also."
"The turkey was down to the bones and totally dry."
Atmosphere & Cleanliness
Pros:
"Just been here for a group meal, the atmosphere was good, bar staff were friendly."
"Traditional English pub - offers a good & value for money carvery with all the extras."
"What seems to be a newly refurbished restaurant created a good atmosphere."
"A carvery full of choice with meat which was tender and melted in the mouth. Value for money is an understatement."
"A really nice and friendly pub."
"Excellent service. Brilliant atmosphere. Family friendly."
"Great, family friendly pub."
Cons:
"The whole place was shabby; needed repaint/upgrade."
"Facilities were DIRE. Torn chair seat, sticky table, door from toilets so DISGUSTINGLY STICKY & DIRTY."
"Table not clean, floor sticky, barman never asked us if we want ice in drinks, barman gave us wrong drinks."
"Decor looking tired and dated."
"Not good to sit down on slashed seats. Ladies toilets were awful....sink slogged up with vomit."
"The pub itself could do with a good clean and redecoration, it definitely felt grubby."
"It was very dark and dreary inside."
Value for Money
Pros:
"The price was very reasonable too."
"Me and my mates had a 50% off voucher and the service was quick and the food was great value and tasty."
"A proper Sunday lunch and a great selection of food at a great price."
"Booked again for tomorrow as reasonably priced, staff and service always the best."
"Very reasonably priced."
"Inexpensive £6.49 carvery. Altogether a pleasant meal for the price."
"Sunday roast is particularly good. Best I have ever had in a pub. Very reasonable prices."
Cons:
"I had apple pie and custard, which was nice, but overpriced, will not be returning."
"£28 for 3 carveries on a Sun, normal week day price max £15, extortionate."
"Its dearer than Tony carvery! Wont be going back there."
"Not very good value for money."
"Just a rip of place chicken burgers is just a nugget on a bun...its an insult to the traditional roast the meat is wafer thin microwaved veg nothing special about this place."
"Carvery is now in line with other's prices, but no improvement in quality."
"On reflection I am confused by the bill. Three adults had a small carvery which were £5.49 which we had a 50%off offer for. Amazing value but cannot understand why the children's were £5.99 as the discount does not apply."