The Plume Of Feathers Stonehouse Reviews Summary

Staff Service

Pros:

• "As always, staff were courteous, attentive and the place spotlessly clean."
• "Staff excellent as usual didn't get the young man's name but it seemed at times he was on a skateboard always available to everyone's needs."
• "Thank you all staff& chefs at the plume for fantastic Birthday (6/3/2023) Bash for me& my family& Quests."
• "Nice pub with really good carvery serving delicious roast gammon, turkey and beef with big choices of vegetable side dish."
• "The pub is clean well decored very friendly staff."
• "Food was excellent. The chef is always incredibly attentive."
• "Always a pleasure to be greeted and welcomed so warmly."

Cons:

• "Terrible service. Bar staff were talking to each other rather than serving customers."
• "Awful service from the start. When I first walked through the door I couldn’t find the entrance, had to walk all the way behind the building."
• "Service today was poor we sat for a good 10 mins for drinks order to be taken whilst waitress was standing doing nothing."
• "Staff walking around eating the food, chef walked past twice with his fingers around his mouth and nose."
• "Staff seemed not bothered and like it was an inconvenience to serve us."
• "Rude staff, miserable experience. Total nightmare full of unnecessary waits."
• "I must say today was shocking no customer service at all from our server!"

Food Quality

Pros:

• "The food is always fresh and tasty!"
• "Carvery was delicious& pizzas ect & everyone singing me wishes."
• "Food is fresh - tasty and always beautifully presented."
• "Pizza was delicious and fresh! And carvery, looked amazing, my son ate it all up!! And asked for more!!"
• "The food itself was really nice, hot, tasty and filling too."
• "The pudding was by far the best part of the meal, apple tart crumble with custard."
• "Fantastic carvery, really good quality at a great price."

Cons:

• "Today food was awful very bland and beef had sinew through it so couldn't eat it."
• "The roast potatoes were hard and leathery, the vegetables watery and the gravy only Luke warm."
• "The food wasn't the best, 1 of the meats ran out with a 30 min wait but we weren't allowed an extra slice of the other meats."
• "Quality of roast dinner was shocking."
• "The food was disappointing with shriveled up sausages that had being left all day, dry Yorkshire pudding."
• "All the vegetables were mushy and overcooked which resulted in them being tasteless.. The beef was dry also."
• "The turkey was down to the bones and totally dry."

Atmosphere & Cleanliness

Pros:

• "Just been here for a group meal, the atmosphere was good, bar staff were friendly."
• "Traditional English pub - offers a good & value for money carvery with all the extras."
• "What seems to be a newly refurbished restaurant created a good atmosphere."
• "A carvery full of choice with meat which was tender and melted in the mouth. Value for money is an understatement."
• "A really nice and friendly pub."
• "Excellent service. Brilliant atmosphere. Family friendly."
• "Great, family friendly pub."

Cons:

• "The whole place was shabby; needed repaint/upgrade."
• "Facilities were DIRE. Torn chair seat, sticky table, door from toilets so DISGUSTINGLY STICKY & DIRTY."
• "Table not clean, floor sticky, barman never asked us if we want ice in drinks, barman gave us wrong drinks."
• "Decor looking tired and dated."
• "Not good to sit down on slashed seats. Ladies toilets were awful....sink slogged up with vomit."
• "The pub itself could do with a good clean and redecoration, it definitely felt grubby."
• "It was very dark and dreary inside."

Value for Money

Pros:

• "The price was very reasonable too."
• "Me and my mates had a 50% off voucher and the service was quick and the food was great value and tasty."
• "A proper Sunday lunch and a great selection of food at a great price."
• "Booked again for tomorrow as reasonably priced, staff and service always the best."
• "Very reasonably priced."
• "Inexpensive £6.49 carvery. Altogether a pleasant meal for the price."
• "Sunday roast is particularly good. Best I have ever had in a pub. Very reasonable prices."

Cons:

• "I had apple pie and custard, which was nice, but overpriced, will not be returning."
• "£28 for 3 carveries on a Sun, normal week day price max £15, extortionate."
• "Its dearer than Tony carvery! Wont be going back there."
• "Not very good value for money."
• "Just a rip of place chicken burgers is just a nugget on a bun...its an insult to the traditional roast the meat is wafer thin microwaved veg nothing special about this place."
• "Carvery is now in line with other's prices, but no improvement in quality."
• "On reflection I am confused by the bill. Three adults had a small carvery which were £5.49 which we had a 50%off offer for. Amazing value but cannot understand why the children's were £5.99 as the discount does not apply."