Drum & Monkey Reviews Summary

Service

Pros:

• "Very helpful staff."
• "Friendly, attentive staff and reasonable prices, in a standard chain eatery."
• "Great pub really jolly atmosphere and the food is delicious."
• "Excellent service, lovely food, nice atmosphere and reasonably priced."
• "The service was fast, polite, accurate and just all round superb."
• "The staff were very attentive, service was great."
• "The service from Natalie and Kerry was exemplary on both occasions."

Cons:

• "Our waiter seemed very disinterested."
• "Staff were too rushed and had no time to deal with problems."
• "Staff are a bit clueless, they don't even know what offers they currently have on and didn't seem interested in providing a quality service."
• "The bar area apparently doubles as a dining area for when they're busy, often tables don't get cleaned too quickly and staff have to be asked to do so."
• "When we went six months ago we must have arrived at a shift change as the service was terrbible, we had to go and find people to take food order for each course and gave up on being offered drinks at the table."
• "Service was quite slow, which contributed to us not being able to have pudding and running out of time."
• "Whilst waiting for the bill some of the staff were leaving/ finishing there shift they were having a chat at the bar. One of them swore in conversation a bit loud so much i heard. Unprofessional!!"

Food Quality

Pros:

• "I had halloumi and chips which were cooked to perfection."
• "The meal from the Christmas menu was delicious, generous portions, prompt and pleasant service."
• "Food was delicious too especially the pies!"
• "The food was beautifully cooked and presented."
• "All 4 of us ordered cod which was beautifully cooked and tasted delicious."
• "The food was beautiful and plentiful."
• "The food was excellent, it was well presented."

Cons:

• "I do think that you could get better food for the price that we paid."
• "Extremely over priced for the quality of the food."
• "The food wasn’t up to much, chicken burger was dry, the slow cooked pork belly was cremated."
• "Poor food, poor service."
• "Awful food. Lovely pub, lovely staff and the pub has a really nice feel to it but massively let down by the poor food."
• "The food last night (for a party of 7) was pretty terrible, arriving 10 minutes after everyone elses my food was an unidentifiable, dry, lump of something in a hard, rubbery over-microwaved bun accompanied by 10 chips and a spoonful of colesaw (Vegan burger)."
• "The food is not nice at all."

Ambiance

Pros:

• "The pub has a nice feel/atmosphere."
• "Drum and monkey very nice pub and the food is good."
• "Love this place, especially in the summer. A real old school country pub."
• "The ambiance of the pub provided a very enjoyable occasion."
• "The pub and gardens were beautiful."
• "The drum and monkey definitely has the nicest atmosphere over a lot of the pubs in the area!!"
• "However, overall an enjoyable afternoon with the family, complimented by the pubs lovely atmosphere and pleasant quaint interior."