The Kedleston Country House Reviews Summary

Staff and Service

Pros:

• "The staff were very friendly and attentive without being overbearing."
• "Lee and the 2 female staff members who served us couldn't have been more polite, helpful and courteous."
• "Staff were brilliant."
• "Every member of staff were wonderful to us and our guests."
• "The staff couldn’t have been more friendly and helpful throughout the whole planning process and they went above and beyond on the actual day itself."
• "All the staff are happy and friendly, we were made to feel extremely welcome."
• "The staff are very friendly and helpful in the most fantastic way."

Cons:

• "I went for a job trial here and found the manager very rude."
• "Yesterday we rang up and arranged for 2 less places and no high chair. Table was still set for 10 and not 8 obviously the message had not filtered through."
• "No one at reception and when you do finally find someone, they're not trained for reception."
• "Quite noisy being situated above the bar area and no double glazing."
• "Staff were inexperienced and literally couldn't organise a p*** up in a brewery."
• "A manager who looks, talks the part but does more prancing around than actual managing."
• "Staff not trained correctly in all areas."

Food Quality

Pros:

• "The curry was absolutely beautiful so top marks to the chef."
• "The food was well presented and tasted lovely, praise to the chef!"
• "The food was delicious and there was plenty of it."
• "The food was beautiful. Our guests said the food was the best they’d had at a wedding."
• "The food was beautifully presented and was absolutely delicious!"
• "AMAZING food - what more can one ask."
• "The food throughout the wedding and the next morning at breakfast was perfect and all the guests commented on how lovely each course was."

Cons:

• "Sandwich took 40 minutes and half of that fell on the floor on the way to the table."
• "There was a bulk of rather greasy tray baked potato."
• "Unfortunately their afternoon tea isn't up to much, ended up getting one refunded due to lack of quality."
• "Both dishes were quite dry."
• "Cold food."
• "The pasta dish was so incredibly salty it was way over the top."
• "The beef was a strange 1/2 inch thick slab of meat which wasn't particularly appetising."

Atmosphere and Venue

Pros:

• "A wonderful venue next to the fab Kedleston Hall."
• "The intimacy of the venue, coupled with the exclusivity of our hire, created a warm and inviting atmosphere."
• "The feel of the venue really offers that cosy, homely atmosphere we were after."
• "The venue itself is stunning, a beautiful mixture of modern comfort and rustic charm."
• "Beautiful building inside and out."
• "The place itself is stunning from the decor, to the location and the rooms are to die for!"
• "A delightful wedding venue with bags of character."

Cons:

• "Uncomfortable seats for good measure."
• "Room was dirty, lights broken/missing, noisy and excessively hot."
• "Bedrooms not cleaned properly in between guests."
• "Advertised as an autumn fair, sadly to say that it really wasn't!!!"
• "A shambles of a place, avoid at all costs!"
• "The food was awful, was not fresh and the hygiene has massively declined."
• "Not really a boutique hotel it could be lovely and there are some nice touches but needs attention to detail."