Louis Vuitton Reviews Summary

Customer Service

Pros:

• "Weihong could see from a far how distressed I was and came over and helped regardless which the other staff were surprised about."
• "SA's here are absolutely spot on. They take time with their customers, carry a great selection of bags as you would expect with Selfridges concession."
• "Plus, the on onsite VAT refund at Selfridges (gave me cash!) is wonderfully convenient for travelers like me."
• "One of the best shopping experiences I have had!"
• "I had a very positive experience buying my new limited edition Sarah long purse. Marina G was really helpful, friendly and a great saleswoman."
• "Candy really gave me a magic shopping time, I strongly recommend you go to the third floor to find Candy and enjoy her considerate service."
• "There was an exceptionally professional and helpful gentleman by the name of Lloyd who was able to help us out."

Cons:

• "Very disappointed. Wanted to buy handbag but the strap was not available."
• "Seriously, does this represent the Louis Vuitton brand?... not even a hello and no one to take care of us, it's really shameful the way the customer is treated!"
• "The most aggressive and unprofessional staff I have ever seen in my entire life."
• "Poor attitude from the staff, too busy helping the only other customer in the store who didn’t even buy anything."
• "Horrible customer service. Came to the store to purchase the thing we already knew that we gonna buy, but the lady told us to browse and in 30 mins the will text us."
• "Worst service LV I ever seen, we wait for at least 30 minutes for staff to help us."
• "Ignored me just because my appearance wasn't looking expensive for them."

Product Quality

Pros:

• "I also got the most wonderful LV scarf and a fantastic cross body bag as well."
• "By far the best and most extensive selection of LV items that I've seen anywhere."
• "A good LV alternative to the main store on Bond Street! They have quite a variety of products."
• "I was pleasantly surprised when they told me that they had the Nano Noe in stock which I have been after for almost a year and they actually had four in stock!"

Cons:

• "Item I purchased (the set of instinct rings) were really bad quality due to the coating used on the rings which were poor."
• "The dummest retailer I have ever seen. They told me my account was stolen by someone and refuse to sell me the handbag."
• "PEOPLE PLEASE BE AWARE! Please make sure that you double-check the products you purchased in the wrapped box before leaving the store!!!"
• "Worst shopping experience of my life they phoned us to go and collect a bag ordered 3 months previous, upon arrival after showing us the bag, they then refused to sell us the bag because a more important client wanted it."
• "Very poor customer service, ordered a pair of shoes on December 5th guaranteed to arrive before Christmas, never came of course."

Staff Attitude

Pros:

• "Lovely staff that were very helpful. Could not have been more lovely and polite."
• "The manager of Louis Vuitton Selfridges Men (on 2nd Floor), Mr Ali Oklu provided outstanding customer care!"
• "Nadia and her crew helped with our purchases at this Louis Vuitton location. Service was efficient and quick with no presumptuous attitude that sometimes can be found in high end stores."
• "The sales team were so attentive and very helpful."
• "Other than having a great name she was so attentive and her customer service skills were incredible!"
• "A lovely english guy helped me find the specific items I was looking for."
• "Alexandra was assigned to me and she was fabulous. She got me a glass of water and patiently brought bag after bag for me to consider."

Cons:

• "Came a Chinese looking male trainee who attended to me... he started throwing his glove from left to right and left in boredom."
• "The staff are incredibly rude and you are made to wait 30 minutes without being served."
• "Really racial bad service I ever met!"
• "Every time I go for my candle I ask for a sample of a perfume I like and they always don’t have it in sample."
• "It is true that you have to wait a very long time for service in this store."
• "The shop is as noisy as the farmer's market and the staff accused me for 'shouting at him' repeatedly."
• "The man was rude and irritated, i was shocked."