LOUIS VUITTON Westfield London Store Reviews Summary

Customer Service

Pros:

• "Their customer service is exceptional."
• "Jas was fantastic - helping me find and order the perfect gifts for my wife."
• "The staff here have always been extremely helpful and the level of professionalism is what you would expect from one of the words iconic designers."
• "The associate was so helpful with my selection of the Huxton GM crossbody purse and the Clemence wallet."
• "Very happy with the service myself, my sister and mum received by Makis at LV Westfield White City."
• "Couldn’t have asked for more. Highly recommend ask for Chris when you need some help."
• "Excellent customer service from Veronica Komarkova who served me today."

Cons:

• "Absolutely shocking customer service."
• "Made a complaint to customer service who asked the store manager to call me... He told them he had but he never did."
• "This store is honestly the worst place to go and the furthest thing from a ‘luxury shopping experience’."
• "Agreed with all the recent negative reviews. The attitude of the staff in this store is horrendous and lacks basic hospitality."
• "Terrible customer service."
• "The worst service I have ever received in a store representing the world's best luxury store."
• "The customer service at this retailer is substandard and does not warrant the Maison Louis Vuitton labelling."

Staff Attitude

Pros:

• "He was so passionate about every product he showed us took time to tell us about the history of Louis it was such a lovely time spent in store."
• "Samantha greeted me at the door and was very friendly!"
• "Still by far my favourite Louis Vuitton store in London."
• "Extremely knowledgeable, kind gentlemen who was very attentive and helpful."
• "I was assisted by Muhammed who was very friendly and welcoming."
• "Lara is amazing giving you right recommendation."
• "Great experience today, the gentleman at the door was very welcoming and helpful."

Cons:

• "Felt the staff at Shepherd Bush thought they were something special, I didn't buy anything as I felt they looked down on me."
• "Served by a poorly mannered woman with an iPad in her hand."
• "The staff is so impatient and pathetic when I asked her to check the availability."
• "The staff are unbelievable arrogant and snobby and are always rude blunt dismissive and disrespectful."
• "What's shocking was the staff Robbie actually whatsapped me from his personal number after few days to leave a positive review, this is pure data theft."
• "The attitude of service staff look down on customers just because they don't seem to dress elegantly."
• "The staff was rude and dismissive of him because of the colour of his skin."

Store Experience

Pros:

• "The store looked lovely and the person who helped us was very friendly and helpful."
• "We were also taken through hot stamping which we could actually watch happen to the bag I purchased for my wife."
• "Oh and they have a London bus or train stamp for those who want to have personalization on their goods! Fun!"
• "I visited Louis Vuitton Westfields recently on a Sunday just after opening. We didn’t have to wait very long, no longer than 10 minutes."
• "It was also great to be able to chat to someone with a passion for the brand."
• "The shop is good and has a lot of varieties of products."
• "They could have more products, but the ones they have are quality."

Cons:

• "Never had such a poor experience in other Louis Vuitton stores."
• "I’ve been to over 10 LV stores in 7 different countries and this store in White City, London is the Only and Most Horrible one I ever visited, there were more security staffs than sale assistances."
• "Westfield needs to do something about the air conditioning! Only a die hard LV fan would put up with the discomfort."
• "The staff walk around miserable."
• "It spoils the experience of buying something there."
• "The level of ignorance and incompetence in this store is simply shocking."
• "The worst experience ever! Customer service is non-existent!"