Jack and Beyond Reviews Summary

Ambiance and Location

Pros:

• "The cafe is situated on a fairly quiet street just off the main road."
• "It was nice knowing they make their cakes with minimal sugar in mind."
• "With outdoor seating, created the perfect ambience to chat and eat."
• "The place is small and a little basic but the staff are very obliging."
• "Located on a very sweet quiet street, easy to find."

Cons:

• "The shop is very small not suitable for pushchairs or wheelchair users."
• "Seating inside the cafe consists of 2-3 tables and a few tables outside."
• "The washroom needs a bit of attention."
• "This place is quite the way from my usual visiting spots."

Service

Pros:

• "We were greeted by friendly staff who couldn’t do enough to help."
• "Service was very good, attentive and with a smile!"
• "The lady who served my friend and I was so lovely and helpful."
• "Sophie was the sweetest and very patient with me."
• "The staff were very sweet and attentive and friendly."

Cons:

• "Unfortunately, they had a slight mix up and the kitchen were not informed of our arrival."
• "Quality of goods during my first visit was dampened by the rushed service."
• "Nice friendly staff but not attentive enough, we had to ask for another hot drink."

Cake Quality and Variety

Pros:

• "The cakes, macaroons and scones were delicious, very filling and sweet."
• "The cakes were mind blowing, healthy size slices with an explosion of flavours."
• "Cheesecake was not only incredibly delicious but also so generous in portion."
• "The vegan peanut butter, chocolate and banana cake was super light and not too sweet."
• "The Guinness cake was the best cake he had ever tasted."

Cons:

• "After the first 3 cakes, I couldn't enjoy anymore."
• "The cake slices are quite small considering the prices."
• "We were expecting different cakes and a little bit better presentation."
• "Some cakes were quite sickly, so most of us only managed 3 slices in the 90 minutes."

Ordering and Delivery Experience

Pros:

• "Ordering online was simple and delivery was on time."
• "The online selection and ordering process was very easy."
• "They were able to deliver my request in less than 24 hours."
• "The team are really responsive and lovely."
• "The cake got delivered on time and everything was according to my specifications."

Cons:

• "The delivery time did change through the day which was a little frustrating."
• "I had to change the dates of the cake a few times but the team were extremely understanding."
• "The cake and biscuit were for a birthday present... it was not delivered on the birthday."