Phoenix Theatre Reviews Summary

Theatre Experience

Pros:

• "The venue itself is stunning."
• "This theatre always represent deep feelings, joy and good vibes."
• "The theatre is well kept and holds all the grandeur you'd expect from a London show house."
• "Fantastic Theatre 🎶! Loved how intimate the Phoenix is."
• "The Phoenix theatre is a wonderful old place."
• "Phoenix is a beautiful, small, and intimate theatre."
• "Lovely traditional small Theatre."

Cons:

• "However if you're at the back of the stalls with someone tall in front of you, you will have a restricted view due to the lack of raking."
• "As the theatre is so old it struggles with its old facilities, eg 3 urinals and one cubicle in the men's toilet means long queues."
• "The floorboards are creaky, as well as the stairs, the seats bang back to their folded position."
• "The Theatre itself though is not so comfortable."
• "The theatre itself is dated with little leg room and no aircon."
• "THE most uncomfortable seating I’ve ever experienced in the dress circle."
• "The seats are so uncomfortable. You are so squashed up, that no matter which way you sit there is no room."

Staff and Service

Pros:

• "All staff I encountered were very friendly door staff to concessions to the supervisor."
• "The staff were all very nice and helpful and made us feel very welcomed."
• "Staff were really friendly and helpful and the show itself is fantastic!"
• "The staff were so friendly and helpful (offering to hold tickets on the door etc) unlike lots of other London theatres!"
• "All the staff were friendly, helpful and enthusiastic."
• "Wonderful staff, very very helpful and polite."
• "Staff friendly and helpful."

Cons:

• "Odd policy - clearly something to do with maximising revenue over customer choice."
• "The queues were absolutely insane."
• "Our only gripe was the bar service, which was too slow for the demand."
• "Unfortunately, the people sitting behind us talked through most of the show, which made it very difficult to enjoy it."
• "Enjoyed the theatre experience, but the entrance staff's rudeness was disappointing."
• "The ushers - not sure if they are paid or volunteer - need more training."
• "However, my experience here was a more negative one simply because of the noisy staff."

Show Quality

Pros:

• "Come from Away is an unbelievable wonderful outstanding performance."
• "Just seen Stranger Things The First Shadow at the Phoenix Theatre. It is an incredibly enjoyable experience."
• "We went to see, come from away. On Thursday eve. Sensational story and show was amazing, the cast were superb."
• "Fabulous theatre and the show 'Come From Away' was absolutely astounding."
• "Come From Away at the Phoenix is a moving and brilliantly delivered musical."
• "Having seen the awesome Stranger Things play, there were some great touches that made the experience somewhat immersive."
• "The show was brilliant. My husband recons the best musical he has ever seen."

Cons:

• "We had a terrible time understanding the performers."
• "A huge disappointment though was my seat - A20 at a cost of £35... I could not see the actors from the waist down and their facial expressions could not be seen at all."
• "For satire to work, the targets need to be hit with precision. What we got was a succession of non verbally sharp, blunt instruments."
• "Unfortunately a drunk lady in the front row of the dress circle was yelling and disrupting the performance."
• "Matthew Kelly was a bit staid, not a convincing drunk."
• "The script, however, was negligible."
• "Security staff are jobsworths."

Accessibility and Comfort

Pros:

• "Easy to reach via Northern Line."
• "Not located far from Tottenham Court Road station it is easy to get to by train."
• "Stalls leg room is good."
• "A convenient ramp located down the back of the building can take you to the dress circle which is where I was."
• "It is close to main transport links and easy to get to."
• "Central aisle makes getting to your seat a bit easier!"
• "Close to charing Cross and Tottenham Court Rd, surrounded by bars and restaurants."

Cons:

• "I am 6ft and had to sit sideways as to not have the chairs Infront digging into my legs."
• "Avoid the stalls rows M -S. View of the top part of the stage is restricted. Seats are uncomfortable with little leg room."
• "Stage is quite high (we were front row) which I wouldn't recommend for short people as you'll be craning your neck a bit."
• "Seat was strangely tilted forward so it felt like I was going to slip out of my seat."
• "If you have long legs you won't enjoy the play at all."
• "Many of the longer-legged patrons were sitting sideways to get comfortable."
• "The seats were rock hard and as a 6ft 2 guy I had to 'manspread' to fit in."

Facilities

Pros:

• "The venue itself is stunning."
• "The toilets are clean and there are a decent number of them, and the staff friendly."
• "The theater has bar and snack service."
• "The bars are all decent as well, including some treats from local craft doughnut experts Crosstown."
• "Great food and drink selection and the views from the seat were great."
• "Lovely theatre with beautiful classic features and a rich history."
• "Online ordering available for interval drinks and snacks."

Cons:

• "The venue itself is stunning, but they lack in toilet facilities."
• "The toilets are inadequate."
• "Only 3 cubicles in the women's toilets for the entire grand circle."
• "Toilet quite small and dirty."
• "Insufficient facilities for the size."
• "Only negative thing was the state of the toilets, both men and women's, dirty, blocked WCs."
• "Bathrooms were kind of gross with yellow walls and dull lighting."