Marks and Spencer Reviews Summary

Customer Service

Pros:

• "The staff I spoke with were invariably friendly and helpful."
• "Serving staff are great despite management incompetence, and no blame is placed on them."
• "Albert came forward & served me. Thankyou albert."
• "Staff super friendly."
• "Staff were great, service was very quick despite the rush hour of 10am, and the food was very nice."
• "All the staff were happy to help."
• "Every time we visit we have a good experience. All the staff are friendly and helpful and plenty of them to ask if we need anything."

Cons:

• "Both members of staff extremely rude and ignorant, in particular the apparent manager named 'Martin'."
• "Staff didn't seem to care. No apology."
• "Also the 3/5 staff were congregated together talking."
• "Staff were disinterested, lacking in enthusiasm or motivation and the Manager was too busy to speak to me."
• "The one that ‘helped’ us obviously got the short straw so the other two could carry on watching TikTok on their phones."
• "Avoid the Cafe, staff are moody, service is slow."
• "Today a youngster on the tills spoke down to me."

Store Layout & Accessibility

Pros:

• "Large and well appointed store."
• "It's a massive store and a little confusing in its lay out."
• "A well designed layout, was pleasant to just stroll around and see where I wanted to spend my money."
• "It is always a pleasure to shop in this light airy store."
• "It's spacious, well thought out and the presentation is first rate."
• "Very nice store, laid out well and plenty of disabled bays close to the store."
• "A really good shopping experience in what was a former Debenhams Department Store."

Cons:

• "I have broken my ankle and my friend has kindly been helping me out getting about with a wheelchair. I have to say the access from the car park is difficult."
• "I am a power wheelchair user, with an adapted vehicle, there were no disabled parking free."
• "Unfortunately it is not disabled friendly with the escalator far into the shop and lift right at the back."
• "The lift closes before you have time to enter. Impossible to navigate your way around with a wheelchair."
• "For a store built only recently it seems quite out of touch with modern thinking."
• "Nice but signage poor in department store."
• "The organisation in the restaurant is pitiful."

Cafe Experience

Pros:

• "Today we’ve visited the cafe for the first time. We’ve enjoyed everything at this cafe."
• "Love the restaurant, though was a Sunday we visited this time, very busy and sadly lots of items on the menu out of stock, good choice of food all done by electric menu's on screen with electric table no take with you to your table, and waitress brings over you good is a pit pricey but we love there eggsroyal when they have it."
• "The cafe is fresh and modern with a variety of seating."
• "The cafe is lovely, yummy food as always from m&s and a welcoming environment."
• "Cafe upstairs is nice and airy."
• "The cafe on my visit was a nightmare."
• "The food itself was quite tasty!"

Cons:

• "Coffee below average and soup cold even after complaining."
• "Cafe unpleasant experience. 25 minutes wait for afternoon tea and 2 drinks."
• "When cafe runs out of food at 11.00am there is a major problem!"
• "Second time here in restaurant floor dirty tables full of empty plates and cups."
• "Awful cafe experience. Who decided it would be a good idea to have a self service kiosk in the m&s cafe!!!"
• "Visited the cafe and sat waiting over 35 minutes for two coffees."
• "The cafe at table ordering system was extremely frustrating."

Parking & Accessibility

Pros:

• "Massive car park."
• "Parking outside with disabled space near the door."
• "Parking ample but very narrow spaces."

Cons:

• "Watch how long you stay as there is some poorly signed parking restrictions."
• "Very full and can struggle to get parked without going round a few times."
• "Parking is another problem even during week days."
• "The car park is also too small for the size of the store (and shared with other stores)."
• "New store great. Not enough parking."
• "The store is lovely but has some downsides!! Definitely not enough parking."

Product Availability & Selection

Pros:

• "The deli section is fantabulous with a lovely selection of meats and cheeses."
• "This particular store had quite a few freezers full of plant based products, one of the largest I've ever come across in any shop!"
• "Food hall is varied and hopefully price matched, cost of living not excluded."
• "Food hall was great, with excellent range of goods."
• "Really good food hall with a great selection of freshly baked goods."
• "The food hall is always well stocked and has a nice selection of items."
• "They have a lot of items, but little stock of any one thing."

Cons:

• "Went to check out the new m&s store today 30.4.22.not very long dates on the fresh food alot of it was dated the 1st may.not very good if your getting meals 3 for £7👎"
• "Unfortunately on each occasion numerous items have been out of stock."
• "So much was coming up with 'out of stock'."
• "However the rest of the store very disappointing yes large spacious Isles but not a lot of stock."
• "The bakery department was good but not much left of it for such a massive store."
• "I have been overcharged Twice in the Stevenage store."
• "Really disappointed that fresh instore rye sourdough bread sold at the bakery counter was labelled with today's day for expiry and yet being charged at full price!"