John Lewis & Partners Reviews Summary

Customer Service

Pros:

• "Excellent customer service as you would expect for John Lewis."
• "WOW. Can’t put in to words how great the customer service was from a young chap called Jamie today."
• "Elaine was so friendly and professional, amazing customer service."
• "The staff are very knowledgeable and friendly."
• "They were thoroughly helpful and courteous, patient the entire time."
• "Fantastic staff, I think their names are Penny and Rebecca- thank you both so very much A* service, outstanding!"
• "John Lewis is perfect they always try to give excellent service and if they don't (Which is very very rare) they do everything they can to remind you that you are a valuable customer."

Cons:

• "This service was absolutely appalling and not a single member of staff seemed the slightest bit apologetic."
• "Partners are patronising and totally lack knowledge."
• "Terrible customer service, bought an over £115 suit on sale and the sales staff don't even give you a suit cover or proper hanger."
• "Online have no concept of customer service."
• "The customer service is not what it once was and can be a mixed experience."
• "I am experiencing the most disappointing customer service ever."
• "I have received horrible service from the John Lewis at the Reading branch."

Product Quality and Selection

Pros:

• "You can buy online and pick items in the store."
• "Still a good place to shop for many things."
• "Products tend to be of the higher end of the market with a lot of big name brands."
• "Well stocked departmental store with clothing, electronics, homeware, kitchen appliances etc."
• "Multi floors of shopping bliss. Every conceivable clothing Hardware shoes hats suits toys you can think of in John Lewis good range of jewellery and perfumes gift ideas up and down this super shop."
• "Good shop to buy all staff and, sometime lil bit expensive, you can find clothes, cosmetics and perfumes, electronics and home staff and stationary."
• "One of the few places in Reading you can get mens Barker shoes."

Cons:

• "Some of the products can be on the expensive side but then they are quality products."
• "Do not buy Laptops or similar gadgets from this shop as when it comes to issues after the sale this store will try to mislead you into buying unnecessary additional services else they will refuse to honour warranty."
• "They never have any stock of anything they have on show."
• "The store is generally well organised and goods are attractively displayed. However the china department is now far too limited."
• "The shelves are currently slightly bare due to Covid, but otherwise the quality is generally good, though on the expensive side."
• "There's too much tat from China in John Lewis generally."
• "Please be careful when buying from this John Lewis as they do not care about the quality of the products they are selling and will try to sell you faulty products."

Store Experience

Pros:

• "Face to Face Shopping rules over Internet ordering anyday!"
• "Very clean baby change and a toilet area big enough for me and the pushchair so I can use the bathroom too."
• "Also cosy restaurant on 1st floor for coffee, tea & snack meals!"
• "First visit to Reading Town Centre since Lockdown in March. Have to say John Lewis were very welcoming and safe."
• "Got glass lifts and escalators."
• "John Lewis is generally pretty good."
• "Shop there regularly and has always been good service."

Cons:

• "The position of the tills and how the cafe area generally is set up needs to be rethought."
• "whoever redesigned the entrance didn't test it out on ease of entrance and exit when more than one person is trying to navigate this doors - probably not a shopper!"
• "The new cafe - very disappointing."
• "The restaurant is good price in the store."
• "Because they’ve closed the collection point, the click and collect is in store, so unless you have assistance carrying something back to the car is a nightmare."
• "The new cafe layout is awful too and just causes log-jams in the flow of people trying to find the till."
• "Curtain section is dreadful."

Staff and Service

Pros:

• "Staff very friendly and pleasant."
• "All sale assistenza are really kind and place is tidy and clean."
• "The staff are very aware of customer and polite and helpful. I am disabled, and in the Restaurant they carry my trays help me to chose food."
• "A real pleasure talking with someone that’s good at their job and listens to his customers."
• "Bought 3 sunglasses from here today and staff were very lovely."
• "Thanks to Simon for helping my wife and I purchase our child seat and push chair."
• "Super impressed with all staff we came into contact with Today in store."

Cons:

• "I had such a great shopping experience at this store last Friday."
• "Absolutely laughable service, I'll spend my £800 elsewhere and feel no remorse when another department store inevitably closes for good."
• "The minute i worked through the door via minster street.I was being watched as if i was going to steal something."
• "I found him rather rude not even to say thank you in return."
• "Good selection of items but the customer service I received at the Dior counter was terrible."
• "If you value your time then please don't attempt to actually buy anything as the mere concept of making a sale baffled all three 'partners' that were present."
• "Multiple colleagues proceed to laugh and point at my autistic son."