John Lewis & Partners Reviews Summary

Customer Service

Pros:

• "Thanks so much to the person that yesterday afternoon was collecting and leaving the table spotless for me in Place to eat; so patience and friendly staff, best customer service ever."
• "A big thank you to Karen showing me the bags at Coach she was so helpful and knowledgeable about the bags and interested to know my style."
• "We were helped out by Michael J who helped us to find what we were looking for, he provided excellent customer service and was extremely friendly."
• "Thank you to Jess for the wonderful service you provided us with in the Apple section of John Lewis in Cheltenham."
• "Thank you Martin for all your help with the sound bar we purchased."
• "Brilliant customer care services! I needed some heater fans desperately and have been able to order them in time because of the excellent customer care services provided by the Cheltenham team."
• "Very helpful and polite staff whatever department you chose."
• "Wonderful staff always super polite and helpful."
• "Staff are friendly in a relaxed way and invariably helpful in all departments."

Cons:

• "Chaotic layout makes finding anything virtually impossible. No prices on or anywhere near many of the items, some with misleading labels that are for a different product."
• "Limited staff who mainly seemed to have to go and ask someone else before they could answer my query."
• "I came into John Lewis today for a return and was met with quite rude abrupt service from staff member Sian."
• "Completely fed up with the service at JLP Cheltenham, mainly the baby department but also make-up."
• "The lady who gives advice in the nursery section has poor customer skills."
• "John Lewis staff in Cheltenham are the most obnoxious people I’ve ever dealt with. The arrogance and snotty manner is astounding."
• "John Lewis Curtains & Blinds Fitting service should be avoided, after 8 weeks still waiting."
• "Disappointed to see Nesspresso had gone, wanted to buy capsules, and drop off recycling, your staff at till not happy to take my recycling! And quite dismissive."
• "Service with nespresso agent was excellent, After sales was awful!! Call centre was awful!!"
• "Tried to have a coffee in Huffkins Cafe but they were extremely rude."
• "My experience is only for dealing with a customer service operator called Alice who worked in the bureau de change section on the ground floor. She was friendly, smiling, helpful and very efficient in doing the paperwork for our accumulated tax free shopping."
• "I rang the store to ask to book a makeover within the beauty department. I was told they don't take bookings and to just turn up. I turned up to a beauty counter & asked a member of staff if I could have a tutorial, who reacted dismissively as I hadn't made an appointment."
• "I have been in 3 or 4 times now and as yet haven't been able to get what I want."

Product Selection and Quality

Pros:

• "The displays are always neat, tidy and presented with obvious thought given to colour."
• "Good sized modern store where the Beechwood Arcade used to be offering what you'd expect from John Lewis stores, both in regards to range, quality and of course price."
• "An amazing range of beauty and fragrance products. A great range of furniture and homeware too, from Beds to washing machines it's all there."
• "Fabulous store, beautifully designed with an amazing selection of goods, Excellent own brand ranges as well as well selected alternative brand collections."
• "Always enjoy shopping in JL and refer to JL before I buy anything. As always pleased with my purchases in readiness for Christmas."

Cons:

• "No Guerlain counter (oh dear), i then tried to buy a pasta making attachment for my kitchenaid & when i eventually found someone to talk to I was shown a picture of the item & told that it had to be ordered as the shop has no storage facilities."
• "I like John Lewis but there is no depth of assortment. Kettles for example... John Lewis stock 20 plus different kinds but there are a fraction on display."
• "Went to exchange a faulty item which was bought online for my wife from someone she knew who she then paid, instead of exchanging it they gave a refund to the original buyer who lives on the other side of the country."
• "Most elegant John Lewis I’ve been to but some staff do seem to congregate in groups and not pay much attention to customers."
• "Much too cramped - either not big enough, or trying to shoehorn a full sized store into a smaller space."
• "Altho a lovely new high end store I find the layout frustrating &, time consuming."

Cafe and Restaurant Experience

Pros:

• "Both cafés are good, expensive but good with cakes that are worth the asking price."
• "There's a large cafe upstairs at the back of the store with a great selection of food and drinks at reasonable prices."
• "First visit to the place restaurant inside John Lewis Cheltenham & it was a good one. Pot of Earl Grey tea, where they pre warmed the tea pot & freshly made Sausage Breakfast sandwich on Granary bread brought to the table."
• "A lovely store with some great offers. The Christmas trees are now in stock with some beautiful ornaments and baubles."
• "Very helpful staff, but wanted to buy a healthy saucepan with no aluminium. They didn't have one!!!!"
• "Visited Huffkins for a coffee very nice quick service and value for money."
• "Just had another reward of a hot drink and cake for two people. Thank you John Lewis fabulous treat while in town."
• "Love this store, they have a great cafe on site "Huffkins" for a quick coffee and cake or sandwich, also convenient is the carpark connecting the store, just take the lift down and you are in the high street where all the action is."
• "The Huffkins cafe inside has a lovely atmosphere and great quality food."

Cons:

• "Disappointing cafe experience. Tarragon duck leg was dry, overcooked and burnt on one side."
• "We went to the cafe (Cheltenham) for a coffee + , was sat down & told that someone would take our order. After 15mins we got up & left as others coming in after us were served & the waitress was also stood chattering."
• "Went for Coffee on Sunday at JL Cheltenham. Store closes at 4.30 and advertised closing time of Coffee shops was 4.00pm. Went to both Coffee shops in the store at 3.10 to be told they were now closed."
• "Had lunch yesterday in Cheltenham John Lewis which was a lovely curry.Staff and service very good however two tables down was two women with a push chair and a pug dog having its face wiped with a serviette.yuck."
• "The store is spacious and sells a lot of nice furnishings and equipment. We went to the cafe and ordered some drinks which arrived 15 minutes before our cakes! Customers who arrived at the cafe after us were being served before us."