La Gelatiera - Covent Garden Reviews Summary

Flavour Quality

Pros:

• "The pistachio icecream was intensely pistachio, the honey-rosemary-orange-zest was beautiful."
• "The dark chocolate and the chili chocolate flavors are phenomenal."
• "Simply the best Italian Gelato in town, the pistachio is a must-try and the chocolate flavours are divine."
• "Best gelato in London!!!... The chili dark chocolate is my favorite and the pistachio is the best ever!!!!"
• "Their gelato was creamy, and both the pistachio and dark chocolate, our favourite, had intense flavours."
• "Fantastic sorbets particularly dark fruit and lavender or pistachio. Totally delicious and regularly bring friends and colleagues here."
• "The best ice cream I think I’ve ever had... We had raspberry, pistachio and dark chocolate. Incredible - all three!"

Cons:

• "Very average gelato, honestly I’m baffled by how this place has a rating as high as it is."
• "Salted caramel was the worst salted caramel we've ever had."
• "The cherry gelato had an artificial aftertaste and the pistachio and biscoff flavours were nothing to write home about."
• "Gelato isn't hugely flavoursome especially compared to most other gelato places in London."
• "The vanilla was full of lumps and icy bits!"
• "The strawberry cheesecake ice cream was salty."
• "The vanilla was completely tasteless and the chocolate and chilli was badly balanced and overwhelmingly sweet!"

Customer Service

Pros:

• "The staff are helpful and you can taste the flavours to figure out which one suits your tastes."
• "Staff was really nice and polite and kept apologies for the waiting."
• "Not only was the ice-cream delicious but the staff were SO kind! I left my purse here by accident and had it returned to me with all the cash still in it."
• "The service provided today was fabulous 😊."
• "Amazing gelato and such friendly generous staff too."
• "The staff here were very accommodating for my 2 children that are gluten free."
• "The staff was really friendly and accommodating."

Cons:

• "Weren't very friendly."
• "She was abrupt and generally rude."
• "Even if the gelato was actually decent we wouldn't even want to come back because of this."
• "The most unpleasantly surprising thing was that my boyfriend was treated with no respect whereas I was served as one would expect from such a mediocre place."
• "Super good ice cream but unfortunately the staff was incredibly impatient and rude."
• "However the staff literally just take the order from my friend and completely ignored me."
• "The server’s attitude was disgusting, she repeatedly spoke condescendingly and patronisingly towards me."

Shop Atmosphere

Pros:

• "A cute little shop at the bottom of the quaint New Row."
• "Another amazing gelato place hidden among the streets of Covent Garden/Leceister Square area."
• "Cute hideaway in central London."
• "This tiny place in the middle of busy central London is an oasis of pleasure and delight."
• "The place is super cozy."
• "Sweet little place. Even tables & seats available for tired legs."
• "A welcome escape from the bustle around St Martin's Lane."

Cons:

• "Place is too small to find seats, and too warm even on a cold day."
• "Lovely, innovative flavours and decent sized portions... Only downside is the tight surroundings, quite hard getting to the counter if it's busy."
• "No toilets here and not a lot of places to sit, better to take away."
• "The shop is small with a few seats on the street and you should be lucky that on the sunny day find a place."
• "Only improvement is that the shop feels cramped, the atmosphere could be a little nicer and more well-decorated."
• "Not much seating - not unusual for that street - and the inside of the shop can get very warm, so you may want to take it to go."
• "But, the shop is tiny and we couldn't even fit on the tables."

Value for Money

Pros:

• "They give customers a huge portion — even with one scoop — and I mean huge, so I wasn’t able to finish mine."
• "They'll let you split one scoop in half to try two flavours and that is plenty!"
• "Their large ice-cream is more like XXL size."
• "£5 for three scoops, which is entirely reasonable given the location and the quality."
• "Delicious ice cream and sorbets at a fair price."
• "Staff is friendly and prices are really good!"
• "The portions were adequate to the price."