Address: 187 Upper St, London, N1 1RQ, United Kingdom
Phone: +442073597777
Rating: 4.7
based on 169 reviews.
Service
Pros:
"Servers were polite and the environment was nice."
"Greeted by a friendly member of staff."
"This is a specialty food experience done with the finest ingredients and the friendliest service."
"I really love this place, they always receive you with a smile and the ice creams are so good."
"The girl behind the counter was so friendly and nice and didn't look the least bit annoyed at how indecisive I was."
"Staff served fast- prices are reasonable."
"Staff were very friendly and offered a taste of the goods."
Cons:
"Slowest service ever. Hot day in mid July and there are two inexperienced servers who take 5 min for each cone."
"The employee that served me didn't bother herself to answer she simply stared at me waiting for me to make my order."
"No good will to be found in this ice cream shop."
"The only thing I will say is the seating inside is limited and mostly geared towards kids."
"Very sad too see how extortionate the prices of this place has become."
"When paying at the counter by card the machine asks whether you’d like to leave a tip of varying % amounts - really don’t understand asking for a tip when the staff were just doing their basic jobs."
"Queues seem to make staff think they didn't need to give good customer service."
Ice Cream Quality
Pros:
"Just. Amazing. Their ice cream is freshly prepared and tastes so different to any other place I've been."
"The best of the best ice cream shop in London! You won't be disappointed - there's always something new flavours to keep you excited!"
"The more creative flavours are delicious and recognisable without being over flavoured and the classics are just perfect."
"Deliciously divine ice-cream made in-house."
"The dark chocolate salt caramel sorbet is the best 'ice cream' I've ever had anywhere."
"All the flavours are perfectly balanced, the texture of all the ice creams were insanely good and they weren't made ridiculously sweet."
"The ice cream is made in house and the amazing flavours are always changing!"
Cons:
"Seemed really popular when we went but can’t understand why, we had 4 flavours and they were all poor to mediocre."
"It was an okay ice cream, I've definitely had softer and better quality at Oddonos and Gelato Mio!"
"Good ice cream, but a tad too sweet."
"I tried pistachio and bueno but they both had similar taste, maybe too much water and sugar?"
"We tasted 4 flavors, just the lemon sorbet was like lemon. We couldn’t finish them."
"Had pistacchio and bueno, pistacchio has barely the taste of pistacchio... instead I received a scoop blandly tasting of something..."
Price
Pros:
"Nothing to complain with eat out to help out, plus AMEX small shop £5 off."
"Tip: their 1 scoop cup is actually more like 2 big scoops, so you can still split it for 2 flavours!"
"Also really great pricing! My sundae was £5.20. This was a nice surprise for the location, quality and all the options they had."
"The pricing was reasonable, adding to the overall positive experience."
"Their milkshakes bring all the boys to the yard... and they're better than yours."
"Great that they open 11am on a Sunday it was perfect for the occasion."
"The prices were in line with other similar ice cream shops - leaning towards pricy, but totally worth it after the first bite."
Cons:
"Slightly pricey but with generous portions and quirky flavours."
"Very expensive though but that's my fault I should have asked before ordering."
"Expensive."
"Icecream superb & delicious, if pricey."
"A bit on the expensive side... 2 ice creams and 2 scoops each for £9."
"Very sad too see how extortionate the prices of this place has become."
"One of those ones where you see the price and think 'it had better be the best ice cream I’ve ever had' and then you taste it and think 'fair enough, it is'."
Ambience
Pros:
"Decor is absolutely gorgeous and staff are very helpful !!"
"Even though a small shop they have fitted in lots of unique seating, decorations and a swing seat."
"The pretty pink and blue paper flowers lining the shopfront's window make one feel like they are in a scene from Mary Poppins."
"A perfect ice cream playground in the heart of Upper Street, this quaint and fun ice cream parlour will bring a big fat grin to your face."
"Great ice cream parlour. Love the swing they have inside, and has a really friendly vibe inside."
"The shop was well decorated and exquisitely clean."
"It's a beautiful place to come to with cute illustrated drawings on the wall, a swing seat, fresh flowers and a gallery of 'Flavour of the Month' designed by customers."
Cons:
"Servers were polite and the environment was nice but just low stools to sit on."
"The only thing I will say is the seating inside is limited and mostly geared towards kids."
"Ambience: Eh... bleh. Little seating inside."
"Not many seats indoors though."
"It's a small shop so I wish there was more seating as it's nice to stay in and enjoy the experience."
"The atmosphere is a bit lacking and it tends to get crowded as people hover around the counter to see the options - that's a bit annoying..."
"Not much space to sit, but really good."
Customer Service
Pros:
"Absolutely fantastic place! All hand made on site."
"They were really excellent with my allergy, outlining what I could or couldn't have and checking ingredients for me too."
"Really good ice cream and the best selection of vegan flavours I've found at a conventional ice cream parlour - they even have vegan cones."
"Udderly delicious!!!! Fantastic range of dairy free and vegan ice creams! They are creamy and so delicious, definitely not too sweet and just the perfect consistency."
"Went in today with my kid who is allergic to nuts and dairy and the staff were excellent about helping us!"
"Their service is excellent and effortlessly friendly and they look genuinely happy to see us return time after time."
"The staff were very sweet and very helpful and all the ice creams are clearly labelled with allergens, making it easy and accessible for everyone!"